Employee Assistance Program, Clinical Counselor - Overnight Shift

CVS Health

1d•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This fully remote position is responsible for providing telephone-based assessment, triage, consultation, counseling, and informational services within a call center environment. The role involves using advanced clinical assessments, motivational interviewing, and solution-focused/short-term problem resolution. Key duties include conducting risk, substance abuse, and mental health assessments to develop immediate action/safety plans, and recommending appropriate levels of care based on assessed needs. The counselor will collaborate with members to understand their needs and align with their theory of change, provide information on mental health, substance abuse, and community treatment resources, and work with a team of professionals to ensure positive clinical outcomes and continuity of care. The position requires multitasking skills for documentation while handling calls, strict adherence to confidentiality policies, and maintaining accurate, complete documentation. The successful candidate must hold a current independent behavioral health license in good standing in their state of residence and commit to professional development and meeting all state licensure requirements. Holiday work is expected.

Requirements

1+ years of crisis intervention experience
Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist
Master’s Degree in behavioral health counseling profession

Nice To Haves

1+ years of EAP, Behavioral Health or Social Services experience
Experience working with diverse populations
Familiarity with brief therapy models and Motivational Interviewing
Call Center work experience
Ability to establish and maintain rapport quickly to develop a high level of customer trust
Experience in facilitating patient/client positive behavior change
Strong computer and literacy skills
Experience in handling mental health, psychiatric care, family situations and relationship concerns

Responsibilities

Provision of telephone-based assessment, triage, consultation, counseling and informational services, delivered in a call center environment
Using a variety of advanced clinical assessments, motivational Interviewing and solution focused/short-term problem resolution
Provides risk, substance abuse and mental health assessments to develop immediate action/safety plans based on level of urgency
Has an understanding of various levels of care (mental health and substance use) to aid in appropriate recommendation of care based on the assessment of need
Has an excellent ability to join with and collaborate with a member to understand their needs and be in alignment with the member’s theory of change
Provides information to members regarding mental health, substance abuse, community treatment, and related mental health programs to assist members with linkage to resources to aid in the alleviation of stressors
Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members
Requires use of multitasking skills to type/document while also using other tools to assist with call handing while speaking with members
Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality
Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements
Maintains current independent behavioral health license in good standing in the state where they reside, seeking professional development and meeting all state licensure requirements
Holiday work is expected