Employee Assistance Program Management Consultant

CVS Health

2d • $54,095 - $142,576 • Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Fully Remote anywhere within the continental U.S. The schedule is Monday through Friday, 8:00 am to 5:00 pm Eastern Time. The Consultant provides management consultation to corporate clients around issues of safety and risk, substance misuse, performance, psychological fitness for duty, violations of DOT federal regulations, and other workplace concerns. Coordinates critical incident and disruptive event response. Provides member clinical assessments and triage into care. Performs case management across scope of all types of management referrals, including consistent communication to corporate clients regarding compliance. Fundamental Components Provides management consultation to corporate clients around issues of safety and risk, substance misuse, performance, psychological fitness for duty, violations of DOT federal regulations and other workplace concerns. Coordinates critical incident stress management process, including onsite and virtual interventions following critical incidents and disruptive events (workplace accidents, robberies, deaths, and other trauma). Conducts clinical assessments and coordinates care of members subject to management referrals. Performs case management of management referrals, collaborating with treatment providers, and providing consistent feedback to plan sponsors Works collaboratively with management to ensure quality service delivery Documents clinical information that meets risk management and regulatory requirements Partners with account management to ensure strong customer relations and service satisfaction. Additional Information Must have computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word. Ability to effectively participate in a multi-disciplinary team including internal and external participants. Familiarity with basic terminology and concepts used in employee assistance/human services programs.

Requirements

• Unrestricted independent state licensure in a behavioral health field (LMHC, LMFT, LCSW, LICSW, LPC, PhD).
• 3+ years of experience in behavioral health services.
• 2+ Substance abuse experience.
• 2+ Crisis management experience.
• Must have computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
• Ability to effectively participate in a multi-disciplinary team including internal and external participants.
• Familiarity with basic terminology and concepts used in employee assistance/human services programs.
• Master’s degree in behavioral health field.

Nice To Haves

• CEAP/EAP experience.
• SAP/DOT experience.
• CISM experience.
• Human Resource and/or Supervisory experience.
• Case management, Utilization Review, or Utilization Management background preferred.

Responsibilities

• Provides management consultation to corporate clients around issues of safety and risk, substance misuse, performance, psychological fitness for duty, violations of DOT federal regulations and other workplace concerns.
• Coordinates critical incident stress management process, including onsite and virtual interventions following critical incidents and disruptive events (workplace accidents, robberies, deaths, and other trauma).
• Conducts clinical assessments and coordinates care of members subject to management referrals.
• Performs case management of management referrals, collaborating with treatment providers, and providing consistent feedback to plan sponsors
• Works collaboratively with management to ensure quality service delivery
• Documents clinical information that meets risk management and regulatory requirements
• Partners with account management to ensure strong customer relations and service satisfaction.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level