Employee Assistance Program Clinical Counselor

CVS Health

3d • $54,095 - $155,538

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Aetna Mental Wellbeing is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The EAP Clinical Counselor plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide.

Requirements

• Valid, unrestricted independent professional behavioral health clinical license (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist) in the state where the candidate will work and primarily reside.
• Valid licenses include the following: Licensed Professional Counselor (LPC) Licensed Marriage & Family Therapist (LMFT) Licensed Clinical Social Worker (LCSW) Licensed Mental Health Counselor (LMHC) Licensed Clinical Mental Health Counselor (LCMHC) Licensed Independent Clinical Social Worker (LICSW) Licensed Independent Social Worker (LISW) Clinical Psychologist
• 1+ year of experience in crisis intervention.

Nice To Haves

• 1+ year of experience in EAP, behavioral health, or social services.
• Previous experience working with diverse populations.
• Familiarity with brief therapy models (e.g. Single Session Consultation) and Motivational Interviewing.
• Previous experience in a call center environment.
• Previous experience in delivering services via multiple platforms (chat, video, phone).
• Strong rapport-building skills.
• Previous experience facilitating positive behavior changes.
• Strong written and verbal communication skills, excellent multitasking abilities, and proficiency in using various technology platforms and tools.

Responsibilities

• Deliver on-demand, single session consultations, clinical assessments, triage, and informational services.
• Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time, in order to meet their needs.
• Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees