Employee Accommodations Specialist

Upbring•Austin, TX

5d•Hybrid

About The Position

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values: We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion. We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive. We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength. Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time. The Employee Accommodations Specialist supports employees and leaders through workplace accommodations, injury-related processes, return-to-work coordination, and employee wellbeing initiatives. This role helps mitigate organizational risk while ensuring a compassionate, compliant, and employee-centered experience. This position partners across departments to administer accommodation requests, including Americans with Disabilities Act (ADA) and Pregnant Workers Fairness Act (PWFA) requests; support workers’ compensation reporting and follow-up; coordinate return-to-work and stay-at-work efforts; and contribute to employee wellbeing programs. The role contributes to a proactive, prevention-focused approach to employee wellbeing, safety, and workforce sustainability.

Requirements

High school diploma or GED equivalent
Two (2) years of experience in Human Resources, employee support, case management, leave administration, workers’ compensation support, accommodations support, or a closely related function
General knowledge of workplace accommodations, workers’ compensation processes, and employee-centered case coordination
Experience supporting employee inquiries and handling sensitive situations in a responsive, confidential, and employee-centered environment
Working knowledge of HR practices, documentation standards, and compliance-related follow-up; ability to learn and apply applicable accommodation, leave, and workers’ compensation requirements
Hands-on experience with HRIS, case management systems, and documentation tools, with strong attention to detail and data accuracy
Strong analytical and problem-solving skills, with the ability to research issues, make recommendations, and escalate as appropriate
Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines
Strong interpersonal and communication skills, with the ability to work independently and collaboratively with diverse stakeholders
High level of professionalism, confidentiality, and sound judgment when handling sensitive employee information, including PHI
Highly proficient with Microsoft Office (Word, Excel, Outlook)

Nice To Haves

Associate degree in Human Resources, Business, or related field
Human Resources certification (SHRM-CP, PHR)
Human Resources generalist experience with employee relations, leave, accommodations, benefits, or workers’ compensation exposure
Experience managing or coordinating employee cases, including documentation, follow-up, and communication with employees, leaders, and cross-functional partners
Experience supporting workplace accommodations and the interactive process, including ADA and PWFA
Experience supporting workers’ compensation, injury reporting, safety programs, or claim follow-up
Experience supporting return-to-work and stay-at-work programs, including transitional or modified duty coordination
Experience supporting employee relations activities, including documentation or investigations
Bilingual Spanish speaking/writing

Responsibilities

Serve as the primary point of contact for workplace accommodations and return-to-work inquiries, providing timely, accurate, and employee-centered support
Manage the interactive process for accommodation requests (e.g., ADA, PWFA), including engaging stakeholders, determining reasonable accommodations, and documenting outcomes
Maintain accurate, complete, and audit-ready documentation for accommodation cases in compliance with applicable laws and organizational standards
Provide guidance to leaders on accommodation processes, expectations, and compliance requirements
Support workers’ compensation administration, including injury reporting, claim follow-up, and coordination with internal and external partners
Coordinate return-to-work and stay-at-work efforts, including transitional or modified duty assignments
Track case progress, ensuring timely follow-up, communication, and resolution of employee matters
Monitor and track workplace injuries, near misses, and trends; escalate risks and identify improvement opportunities
Partner cross-functionally to support safety initiatives, training needs, and prevention-focused strategies
Maintain compliance with applicable regulations (e.g., ADA, PWFA, HIPAA), ensuring proper handling of PHI (Protected Health Information) and sensitive employee information
Maintain accurate records within Human Resources Information System (HRIS), case management systems, and documentation tools
Support employee wellbeing programs, initiatives, and engagement efforts, including events and emergency loan support
Collaborate with Employee Relations, Payroll, Finance, brokers, and vendors to ensure consistent practices and effective case management
Identify and implement process improvements to enhance efficiency, compliance, and employee experience