Emerging Area Manager
About The Position
Continental Properties is seeking an Emerging Area Manager (EAM) to join their multifamily team in Memphis, TN. This role is designed for professionals with 1-2 years of multi-site operations experience who are ready for regional leadership. The EAM will oversee two or more properties, combining on-site leadership with strategic portfolio management. This position offers hands-on mentorship from a Regional Vice President, providing a clear career path towards an Area Manager role or beyond. The role requires frequent travel to community sites (up to 50%) and periodic travel to the home office. A complimentary on-site apartment is provided. The company utilizes a hybrid work model, emphasizing in-person collaboration three days a week.
Requirements
- Bachelor's degree or equivalent experience required.
- 3+ years of residential property management experience, including demonstrated leadership of on-site teams.
- 1-2 years of exposure to multi-site or portfolio-level responsibilities.
- A track record of meeting or exceeding leasing, retention, and NOI targets.
- Working knowledge of property management software (e.g., RealPage, Yardi or similar).
- Solid understanding of landlord-tenant law, Fair Housing regulations, and property management compliance.
- A valid driver's license and willingness to travel between properties.
Responsibilities
- Conduct regular site visits to evaluate daily operations and manage risk, partnering with the Regional Vice President.
- Complete quarterly property audits and drive follow-up action plans.
- Monitor performance metrics with Community Managers, focusing on multi-site financial and operational analysis.
- Support the preparation and review of monthly financial reports, variance analyses, NOI performance, and quarterly forecasts.
- Review and approve expense reports, invoices, property schedules, and other operational items.
- Contribute to budget development, forecasting, and identify opportunities for process improvement across sites.
- Manage rent growth and revenue performance for each community and participate in pricing strategy discussions.
- Support adherence to vendor and contractor compliance standards and guide teams on marketing and outreach initiatives.
- Serve as hiring manager for Community Manager vacancies, partnering with the Regional Vice President and Human Resources.
- Manage performance and support the growth of Community Managers and their teams.
- Deliver ongoing feedback and performance appraisals to direct reports.
- Lead onboarding and training initiatives, including new hire training and individualized development plans.
- Identify high-potential talent and build development plans to support retention and internal mobility.
- Motivate teams to deliver outstanding service to residents, prospects, and each other.
- Guide Community Managers through resident and employee relations matters, escalating as needed.
- Protect and elevate the brand across each community, both on-site and online.
- Represent Continental Properties professionally with local stakeholders, municipalities, and business partners.
Benefits
- Paid professional memberships
- Certifications
- Tuition reimbursement
- Comprehensive mental health support (8 free counseling sessions per year)
- Access to additional wellness resources
- Generous vacation time
- 9 paid holidays
- Half-days on Fridays during designated months
- Informal gatherings, lunches, community and company events
- Volunteer opportunities
- Vibrant social culture
- Medical, Dental, and Vision Plans
- Flexible spending accounts
- 401(k) with company match
- Company-paid life and disability insurance
- 6-weeks paid parental leave
- Family-forming & fertility resources (up to 12-weeks leave for birth mothers)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
