Emerging Area Manager
About The Position
Continental Properties is looking for an Emerging Area Manager (EAM) to join our multifamily team in Memphis, TN. This role is designed for professionals in the first 1-2 years of a multi-site operations career who are ready to take the next step. You will oversee two or more properties, blending the hands-on, relationship-focused work of an on-site leader with the strategic oversight and portfolio management responsibilities of an Area Manager, while building the multi-site operational and financial expertise needed to advance into a permanent Area Manager role or beyond. You will report to a Regional Vice President, who will provide the mentorship and support to help you grow into that next role. This position is based in Memphis, TN and requires frequent travel to community sites (up to 50%), as well as periodic travel to our home office for corporate events. A complimentary on-site apartment is included as part of this role. We embrace a hybrid model that gives our team members autonomy over how they work, paired with a shared commitment to in-person collaboration (3 days per week in-office).
Requirements
- Bachelor's degree or equivalent experience required.
- 3+ years of residential property management experience, including demonstrated leadership of on-site teams.
- 1-2 years of exposure to multi-site or portfolio-level responsibilities is required — we're looking for emerging on-site leaders ready to grow into this scope.
- A track record of meeting or exceeding leasing, retention, and NOI targets.
- Working knowledge of property management software (e.g., RealPage, Yardi or similar).
- Solid understanding of landlord-tenant law, Fair Housing regulations, and property management compliance.
- A valid driver's license and willingness to travel between properties.
Responsibilities
- Conduct regular site visits across your market to evaluate daily operations and manage risk, partnering closely with your Regional Vice President.
- Complete quarterly property audits and drive follow-up action plans.
- Partner with Community Managers to monitor performance metrics, building fluency in multi-site financial and operational analysis.
- Support the preparation and review of monthly financial reports, variance analyses, NOI performance, and quarterly forecasts.
- Review and approve expense reports, invoices, property schedules, and other operational items within established guidelines.
- Contribute to budget development, forecasting, and identify opportunities for process improvement across sites.
- Owns rent growth and revenue performance for each community and participates in pricing strategy discussions with Community Managers and the Revenue Management team.
- Support adherence to vendor and contractor compliance standards and guide teams on marketing and outreach initiatives.
- Serve as hiring manager for Community Manager vacancies within your market, partnering with your Regional Vice President and Human Resources.
- Manage performance and support the growth of Community Managers and their teams.
- Deliver ongoing feedback and performance appraisals to direct reports.
- Lead onboarding and training initiatives, including new hire training and individualized development plans.
- Identify high-potential talent and build development plans to support retention and internal mobility.
- Motivate teams to deliver outstanding service to residents, prospects, and each other.
- Guide Community Managers through resident and employee relations matters, escalating as needed.
- Protect and elevate the brand across each community, both on-site and online.
- Represent Continental Properties professionally with local stakeholders, municipalities, and business partners.
Benefits
- Medical, Dental, and Vision Plans
- Flexible spending accounts
- 401(k) with company match
- Company-paid life and disability insurance
- Paid parental leave (6-weeks)
- Family-forming & fertility resources (up to 12-weeks leave for birth mothers)
- Paid professional memberships
- Certifications
- Tuition reimbursement
- Comprehensive mental health support (8-free counseling sessions per year)
- Access to additional wellness resources
- Generous vacation time
- 9-paid holidays
- Half-days on Fridays during designated months
- Informal gatherings, lunches, community and company events, volunteer opportunities
- Building Above and Beyond (BAAB) incentive program
- Share in the Health Appreciation of Real Estate (SHARE) incentive program
- Complimentary on-site apartment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
