Emergency Veterinary Nursing Shift Lead - Northern Liberties, PA

Veterinary Emergency Group (VEG)•Philadelphia, PA

About The Position

VEG is hiring an Emergency Veterinary Nursing Shift Lead to guide shift operations at its Northern Liberties hospital. The Shift Lead keeps the shift organized and responsive, maintains awareness of patient needs and team capacity, and supports high-quality care and a positive team experience. The role includes coordinating huddles, rounds, transitions, breaks, and floor coverage; coaching colleagues; and working with hospital leadership on staffing and ongoing development. The Shift Lead is expected to lead with empathy, ownership, humility, and curiosity in a fast-paced emergency veterinary environment.

Requirements

At least 1 year of experience in a veterinary technician or assistant role.
Strong understanding of clinical workflow and team dynamics.
Confidence navigating floor operations while guiding others empathetically.
Excellent communication and conflict-resolution skills.
Flexibility and willingness to step in wherever needed.
Leadership instincts, an ownership mindset, and desire for professional growth.
Basic computer skills and familiarity with practice management software and electronic medical records.
Strong communication when collaborating with pet parents and the team.
Fine motor skills for handling patients and medical equipment.
Ability to stand for prolonged periods, kneel, and work on the floor; lift up to 25 kg independently and support up to 40 kg with assistance.
Willingness to work in a noisy environment with strong or unpleasant odors.
Availability to work nights, weekends, and holidays on a rotating or as-needed basis according to hospital needs.
Ability to work in a fast-paced environment with people from varied backgrounds and personality types.
Empathetic, people-centric approach and willingness to understand different perspectives.
Humility, including acknowledging mistakes, sharing credit, and recognizing team accomplishments.
Sense of ownership and accountability for work and outcomes.
Curiosity and commitment to learning and developing skills and knowledge.

Nice To Haves

Credentialed Veterinary Technician (CVT, RVT, LVT, or LVMT), or enrollment in the VEG Credentialing Support Program.
Experience in emergency or specialty medicine.

Responsibilities

Monitor patient status, team capacity, and shift-wide needs.
Manage daily workflow and help the team adapt to unexpected changes.
Assign and adjust shift roles clearly and supportively.
Provide hands-on floor assistance wherever needed.
Coordinate breaks, help resolve conflicts, and model calm under pressure.
Lead shift transitions, team huddles, and start- and end-of-day wrap-ups.
Communicate clearly, direct questions appropriately, and escalate important issues.
Help make use of downtime for learning or rest.
Flag incidents and notable events with a focus on transparency and growth.
Work with hospital leadership on coverage, call-outs, and ongoing coaching.

Benefits

Competitive compensation, including base pay and a 401(k) match.
Medical, dental, and vision coverage beginning on day one.
QPR training and access to free therapy or counseling.
Potential eligibility for equity after one year of full-time active employment.
VEG-created clinical and leadership learning programs.
Unlimited emergency-room continuing education and a travel stipend; full-time credentialed employees receive $2,500 per year and full-time uncredentialed employees receive $1,000 per year.
Clinical student loan repayment.
Paid parental leave of up to 12 weeks at 100% of regular salary.
Fertility and family-building care for all types of families.
Flexible work schedules.
Employee referral program.
Comfy scrubs, VEG swag, and food in the fridge.