Emergency Veterinary Assistant - Shift Lead - Clearwater, FL

Veterinary Emergency Group (VEG)•Clearwater, FL

6d•Onsite

About The Position

VEG was founded in 2014 with the goal of improving the emergency veterinary experience for people, their pets, and employees. VEG operates 24/7 hospitals nationwide, offering a unique, customer-focused approach and handling a wide range of emergency cases, including exotics. The company emphasizes creating a supportive work environment with ample opportunities for learning, mentorship, and career growth. VEG is recognized as a Great Place to Work® for 2025 and 2026.

Requirements

Credentialed Veterinary Technician (CVT, RVT, LVT, LVMT) or enrolled in the VEG Credentialing Support Program preferred.
1+ years of experience in a veterinary technician or assistant role; experience in emergency or specialty medicine preferred.
Strong understanding of clinical workflow and team dynamics.
Ability to manage floor operations and guide others with empathy.
Excellent communication and conflict resolution skills.
Flexibility and willingness to assist wherever needed.
Leadership potential, ownership mentality, and a desire for professional growth.
Basic computer skills, including familiarity with practice management software and electronic medical records.
Excellent communication skills for interacting with pet parents and team members.
Fine motor skills for patient handling and medical equipment use.
Ability to stand for extended periods, kneel, work on the floor, lift up to 25 kg independently, and support up to 40 kg with assistance.
Willingness to work in a noisy environment with strong or unpleasant odors.
Availability to work nights, weekends, and holidays on a rotating or as-needed basis.
Ability to work effectively in a fast-paced environment with diverse individuals.

Nice To Haves

Empathetic, people-centric approach.
Sense of humility, acknowledging mistakes, sharing credit, and uplifting team accomplishments.
Strong sense of ownership and commitment to long-term results.
Curiosity, asking insightful questions, and seeking learning opportunities.

Responsibilities

Maintain awareness of patient status, team capacity, and shift requirements.
Manage daily workflow and adapt to unexpected situations.
Assign and adjust shift roles with clarity and care.
Provide on-the-floor assistance as needed.
Coordinate breaks, help resolve conflicts, and maintain composure.
Lead shift transitions, team huddles, and daily wrap-ups.
Communicate effectively, direct inquiries, and escalate important issues.
Utilize downtime for learning or rest.
Report incidents and notable events with a focus on transparency and improvement.
Collaborate with hospital leadership on staffing, call-outs, and coaching.

Benefits

Competitive compensation, including base and 401K match.
Comprehensive health and wellness benefits starting on day one (medical, dental, vision).
QPR training.
Access to free therapy or counseling.
Potential eligibility for equity after one year of full-time employment.
Extensive learning and growth opportunities, including VEG-created clinical and leadership programs.
Unlimited ER CE + travel stipend ($2,500/year for full-time credentialed VEGgies, $1,000/year for full-time uncredentialed VEGgies).
Clinical student loan repayment program.
Paid parental leave (up to 12 weeks at 100% salary) including fertility and family-building care.
Flexible work schedules.
Generous employee referral program.
Comfy scrubs, VEG swag, and food in the fridge.