Emergency Unit Clerk - Per Diem

WASHOE BARTON MEDICAL CLINIC•Gardnerville Ranchos, NV

6d•Onsite

About The Position

This position is accountable to perform clerical duties, act as a unit receptionist, coordinate unit/patient activities with other departments via proper use of the computer, telephone and volte, maintains an orderly and efficient nursing station relating to Patient Admitting Department and/or ER Department. Performs and coordinates a variety of functions relating to registration, admitting, and discharging. Duties include, but not limited to, greeting all patients and visitors according to CVH customer service standards, collecting pertinent demographic and billing information in accordance with all state and federal regulations.

Requirements

High School diploma or equivalent.
Ability to communicate with employees, physicians, patients and administrative staff in a courteous and professional manner.
Excellent computer skills with an emphasis on Microsoft Word, Excel, and Outlook.
Exceptional organizational and interpersonal skills, proven problem solving and experience in providing confidential administrative support.
Ability to multi-task in a fast-paced environment.

Nice To Haves

Previous ED unit clerk experience preferred.

Responsibilities

Perform clerical duties.
Act as a unit receptionist.
Coordinate unit/patient activities with other departments via proper use of the computer, telephone and volte.
Maintain an orderly and efficient nursing station relating to Patient Admitting Department and/or ER Department.
Perform and coordinate a variety of functions relating to registration, admitting, and discharging.
Greet all patients and visitors according to CVH customer service standards.
Collect pertinent demographic and billing information in accordance with all state and federal regulations.
Use good organizational and multi-tasking skills.
Understand all registration processes and maintain current skills.
Maintain accurate computer records.
Review the department's record keeping system and recommend changes and/or updates as needed.
Gather all pertinent demographic and billing information in a timely manner according to all state and federal regulations.
Possess tile knowledge of current policies and procedures.
Maintain up-to-date and accurate documentation to ensure the integration of information for use by the healthcare team to ensure quality care.
Facilitate the completeness of the EMR from preadmission through discharge.
Upon scanning or adding any paperwork in EMR, document date, time, and initial each form and place in Nurse Rack for nurses to be aware of any new patient information.
Scan all documents in a timely manner, as per medical records protocols.
Daily communication with personnel from all departments for the purpose of scheduling diagnostic tests and treatments, ordering diets, and requisitioning medical supplies as needed.
Be familiar with standard operating procedures in ancillary departments to schedule diagnostic tests and treatments without conflict.
Daily communication with physicians, nurses, visitors, and patients.
Daily external communication with outside resources such as pharmacies, outpatient clinics, physician offices, home health organizations to arrange follow-up care, medication delivery, and tests.
Communicate all pertinent questions and answers related to the registration process.
Answer and direct phone calls in a professional manner in regard to transferring of calls, taking messages, or follow up and returning calls.
Demonstrate professional phone etiquette.