PER DIEM Emergency Telecommunications Dispatcher

City of Hartford • Ct 06103, CT

8d • Onsite

About The Position

THIS IS A PER DIEM (AS NEEDED) POSITION FOR PUBLIC SAFETY ANSWER POINT EMPLOYEES WHO ARE FULLY CERTIFIED AND CREDENTIALED AS A PUBLIC SAFETY TELECOMMUNICATOR. PSAP as defined by C.G.S. Sec. 28-25. (10) As required by the State of Connecticut Regulations, Title 28, Sec. 28-30-1 through 28-30-10 as applicable Vacancies are in the Department of Emergency Services and Telecommunication. Under general supervision, performs the full range of duties in emergency telecommunications on an as needed basis. Per Diem Emergency Telecommunication Dispatchers ("Per Diem ETDs") are utilized to fill vacant positions within the City PSAP on an as needed basis. Scheduling is dependent on both the availability of the incumbent and the existence of vacancies within the City PSAP on any given shift. Incumbents in this position are the first point of contact with the public and are responsible for receiving telephone requests for police, fire, and emergency medical service, determining the nature and location of service required and taking action necessary to ensure that service is provided. Questions callers to obtain relevant information and, based on established operating procedures, determines the appropriate response required and the need for pre-arrival instructions. Analyzes speech pattern, tone of voice, etc. of caller to assess their emotional state; takes necessary action to calm caller; provides advice, counsel, assistance, and referral services as required by the circumstances. Reads and interprets information on dispatch console screen to determine the reliability of dispatch priority assigned to incident, the accuracy of district assignment, and the order in which calls should be dispatched. Speaks over radio or phone to dispatch field units to scene of requested emergency service, to check on status of field units, to relay unit-to-unit transmissions, and to receive requests for auxiliary emergency services such as ambulances and tow trucks. Operates computers to transmit, receive, or input police, fire, and emergency medical services records information. The above essential duties and responsibilities are not intended as a comprehensive list; they are intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform additional related duties. This position is Non-Union and does not have any set schedule or hours of work. Per Diem ETDs are at-will employees and are utilized only when a permanent full-time ETD is not available to work.

Requirements

• Currently employed in a Connecticut located Emergency Call Center (ECC) or Dispatch Center (PSAP as defined by C.G.S. Sec. 25-28. (10))
• Possesses and maintains the required certifications
• Valid State of Connecticut Telecommunications Certification
• Valid NCIC/COLLECT Certification
• Successful completion of a State of Connecticut recognized Emergency Medical Dispatch Course
• A COPY OF YOUR HIGH SCHOOL DIPLOMA, GED CERTIFICATE OR TRANSCRIPT MUST BE ATTACHED TO YOUR APPLICATION.

Nice To Haves

• Possession of a valid Driver's License

Responsibilities

• Receiving telephone requests for police, fire, and emergency medical service
• Determining the nature and location of service required and taking action necessary to ensure that service is provided
• Questioning callers to obtain relevant information and determining the appropriate response required and the need for pre-arrival instructions
• Analyzing speech pattern, tone of voice, etc. of caller to assess their emotional state; taking necessary action to calm caller; providing advice, counsel, assistance, and referral services as required by the circumstances
• Reading and interpreting information on dispatch console screen to determine the reliability of dispatch priority assigned to incident, the accuracy of district assignment, and the order in which calls should be dispatched
• Speaking over radio or phone to dispatch field units to scene of requested emergency service, to check on status of field units, to relay unit-to-unit transmissions, and to receive requests for auxiliary emergency services such as ambulances and tow trucks
• Operating computers to transmit, receive, or input police, fire, and emergency medical services records information

Benefits

• Work performed on an actual City Holiday will be paid one and one-half (1 1/2) times their hourly rate of pay for all hours worked
• Shift differential pay for hours worked on applicable shifts only (2nd Shift - Five percent (5%) of their hourly rate of pay, 3rd Shift - Seven percent (7%) of their hourly rate of pay)
• Preferential Points may be given to Eligible Veterans.
• The City of Hartford is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, veterans and persons with disabilities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED