Emergency Telecommunications Dispatcher - ETD

City of Brockton, MA • Brockton, MA

33d

About The Position

For nearly 200 years Brockton has retained its distinctive character as a complete community, and benefits from its role in the regional economy. It has excellent transportation access that links employment, employees, education, and services. While other communities in the Greater Boston area have become very expensive places to live or to conduct business, Brockton provides a high-quality alternative that is relatively affordable to all. Brockton provides the benefits that arise from a culturally diverse population and the diversity of its employment base. This is a complete city - with its diverse places to work, study, shop, and live. The neighborhoods are compact, walkable, and endowed with a solid stock of housing. It has a remarkably varied and extensive network of open spaces, cultural and civic institutions. To learn more about what the City has to offer please click here. This employee answers all emergency and non-emergency calls that come into the department; prioritizes calls for entry into the IMC system; the employee is required to perform all similar or related duties.

Requirements

• High School Graduate with up to one year of work experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
• Some general knowledge of the department and office operations.
• Ability to interact effectively and appropriately with the public and other personnel, perform multiple tasks and maintain confidential information; ability to acquire knowledge of laws and regulations pertinent to position functions.
• Proficient computer skills, mathematical skills, written and oral communication skills; strong customer service skills; excellent writing skills.

Responsibilities

• ETDs answer all lines at the police department, 911 and business lines and assess the nature of the calls, enter all appropriate information into the Computer Aided Dispatch (CAD) system. Calls are transferred to other agencies when necessary.
• ETDs are required to ask a series of question to ensure the safety of the caller and the safety of the officers responding to the call.
• ETDs are required to ping cell phones in emergency situations, helping the officers on the road to locate a suspect or a victim.
• ETDs are trained to answer TTY calls for the hearing impaired callers.
• ETDs need to log certain information into system to make officers aware of possible pending situations for future calls.
• ETDs are trained to deal with high stress calls, to remain calm and help calm the caller through these situation, e.g. suicidal callers, missing children or elderly.
• ETDs are required to follow Police Policies, Guidecards, and State 911 policies and procedures in a variety of call handling situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED