Dispatcher - Emergency Services

Baxter Regional Medical Center • Mountain Home, AR

7d • Onsite

About The Position

The Emergency Medical Dispatcher (“EMD”) is responsible for appropriately receiving and screening all non-emergency and emergency requests for ambulance response through person to person contacts, phone lines, 911 systems, and through radio reports received. The Dispatcher ensures appropriate persons or services are contacted or dispatched in a timely manner. When necessary the dispatcher provides callers with life-saving instructions (i.e., CPR, bleeding control, choking, and childbirth). When necessary the dispatch ensures appropriate resources are available for all coverage areas. The dispatcher coordinates communication between various persons and entities throughout their respective shifts including hospital personnel, EMS, fire/rescue, law enforcement, 911, ER, transfer destination facilities and other key personnel. The dispatcher helps ensure all patient records are maintained including the initial CAD information, the patient EPCR, entry of patient information in hospital systems such as Optimum and Cerner. The dispatcher assists with maintaining schedules for on call personnel from the hospital and physician call schedules. The dispatcher is well versed in use of computer systems, assisting with clerical support for management of ambulance records. The dispatcher regularly monitors fire alarm panels, and other various alarm systems within the hospital each shift. The dispatcher assists with completion of Quality Review and documentation each shift as appropriate. Additional job responsibilities will be assigned as necessary to advance communication and EMS.

Requirements

• High school diploma or equivalent
• Must be 19 years of age or older to ensure compliance with hospital's insurance policies
• Excellent oral and written communication, active listening, and customer service skills
• Working knowledge of emergency medical procedures and terminology
• Working knowledge of ambulance communications dispatching procedures and ambulance operations
• Working knowledge of BRMC EMS service area, including street system, geographical layout of all surrounding service areas, and ability to read a map and give/receive directions as needed
• Ability to remain professional, calm, and effective under heavy workloads and in emergency situations
• Strong organizational skills, ability to multi-task in a fast pace environment with strong attention to detail
• Ability to exercise good judgment and make appropriate decisions in emergency situations
• Obtain and act on information quickly and accurately in emergency situations
• Ability to comprehend and make inferences from written materials such as operations manuals
• Working knowledge of computers, phone, and radio systems
• American Heart Association CPR Certification
• Required to successfully complete EMD training within 1 year of employment and will assure certification remains active through recertification process thereafter
• Will actively maintain a high level of proficiency through review and education of EMD standards

Nice To Haves

• Previous dispatch experience and knowledge of medical terminology preferred, but not required; willing to train individual with desire and initiative to learn.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees