Emergency Solutions Case Facilitator
Northeastern Center Inc•Auburn, IN
•Hybrid
About The Position
The Emergency Solutions Case Facilitator operates as a team member under the supervision of the Emergency Solutions Team Manager. Primary job duties include 24/7/365 on-call for crisis intervention services and acting as community liaison between Northeastern Center and referral sources. On call services include telephone, face-to-face, and telehealth interactions with clients. Follow-up action on previous emergency calls and maintaining positive working relationships with referral sources (hospitals, nursing homes, etc.) are other essential tasks.
Requirements
- Bachelor’s Degree related to Mental Health
- Lived experience, defined as either (1) personal experience in their own recovery from a mental health condition or substance use disorder, or (2) direct experience supporting a loved one in their recovery journey.
- Must possess a valid state issued drivers license.
Nice To Haves
- Certified Peer Support Professional Certification (Must be obtained within 90 days of hire)
Responsibilities
- 24/7/365 on-call for crisis intervention services
- Acting as community liaison between Northeastern Center and referral sources
- Telephone, face-to-face, and telehealth interactions with clients
- Follow-up action on previous emergency calls
- Maintaining positive working relationships with referral sources (hospitals, nursing homes, etc.)
Benefits
- Excellent benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
