Emergency Services Representative (On-Site)
About The Position
The Emergency Services Representative engages with customers through inbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.) Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ” awards every year? Then an Emergency Services Representative position at Concentrix is just the right place for you! As an Emergency Services Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are. This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! As an Emergency Services Representative: Have the satisfaction of helping customers daily while they are in distress by providing medical instructions to customers when they are most in need Quickly and accurately gather information that is shared on a call that will be useful for paramedics Handle stressful and emotionally charged phone calls while remaining calm and maintaining high level of customer service Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.
Requirements
- College 911 Communications/Public Safety Diploma or course completion
- Police, Fire, or Paramedic programs
- Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification
- Emergency Service Volunteer
Responsibilities
- Have the satisfaction of helping customers daily while they are in distress by providing medical instructions to customers when they are most in need
- Quickly and accurately gather information that is shared on a call that will be useful for paramedics
- Handle stressful and emotionally charged phone calls while remaining calm and maintaining high level of customer service
Benefits
- Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay "early," when you want it
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
