Emergency Services Dispatch Supervisor

City of Fresno, CA•Fresno, CA

51d

About The Position

Come and join the City of Fresno in achieving our mission of Building a Better Fresno! The City of Fresno is currently recruiting for an Emergency Services Dispatch Supervisor. Under direction, supervises personnel in the Police Department engaged in dispatching public safety personnel and equipment. Incumbent plans, schedules, and supervises the activities of subordinates involved in dispatching police emergency and non-emergency calls. An Emergency Services Dispatcher Supervisor will be assigned to work a ten-hour period and are subject to work nights, weekends, holidays, and management-directed times as needed. Incumbents must be able to maintain confidentiality, handle multiple tasks simultaneously, and work in a fast-paced environment. Multiple vacancies currently exist in the Police Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.

Requirements

Five (5) years of experience in emergency services dispatching, which included operation of a multichannel radio and Computer-Assisted-Dispatch (CAD) system console and related equipment to dispatch public safety units.
Sixty (60) semester units from an accredited college or university in business administration, public administration, criminology, communications, or a related field may be substituted for one (1) year of qualifying experience.
A copy of degree or college transcripts must be uploaded and included in your on-line application for verification of requirement. Applicants lacking the documentation may be rejected if relying upon education to meet the Minimum Requirements.
The selected eligible candidates certified will be required to successfully pass a Department interview and complete a Computer Voice Stress Analyzer (CVSA) and/or polygraph test, a medical examination, and an extensive background investigation prior to employment with the City of Fresno.
Possession of a valid California Drivers License may be required.

Responsibilities

Assigns and schedules the work of subordinate personnel on an assigned shift.
Supervises subordinate personnel from all work shifts during the supervisors work hours.
Provides for and participates in the training of all Communications Center personnel.
Evaluates the work of subordinate personnel; prepares employee performance evaluations; counsels employees to correct deficiencies; investigates alleged misconduct and recommends disciplinary actions.
Conduct staff briefings prior to the commencement of each shift.
Investigates complaints and responds to citizen inquiries; handles unusual and complicated calls or situations.
Controls and develops communications procedures.
Maintains and prepares records and reports.
Performs related duties as required.

Benefits

HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employees and dependents.
FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
MANAGEMENT LEAVE: 60 hours per fiscal year for only exempt employees.
ANNUAL LEAVE: Accrue 15.5 hours per month with cash-out provisions.
SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum
HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
LIFE INSURANCE: Benefit equal to annual salary; premium paid by the City.
LONG-TERM DISABILITY: Benefit equal to 66.66% of monthly salary up to $7,500 per month after 30 days of disability; premium paid by the City.
BILINGUAL PREMIUM: PAY: $100 per month
HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.