Emergency Services Data Analyst

Self-Help Enterprises•Visalia, CA

About The Position

Self-Help Enterprises (SHE) is seeking a detail-oriented and analytical professional to join our Emergency Services team. In this role, you will help maintain reliable program data, develop reports and dashboards, identify trends and data-quality issues, and provide staff with the tools and information needed to monitor services, meet reporting requirements, and make informed decisions.

Requirements

Experience collecting, maintaining, validating, analyzing, or reporting data.
Strong attention to detail and a commitment to data accuracy and integrity.
Experience using Excel and data-visualization or reporting tools such as Power BI.
Ability to identify data discrepancies, investigate their causes, and develop practical solutions.
Strong analytical, organizational, and problem-solving skills.
Ability to manage multiple priorities and data projects in a fast-paced environment.
Ability to explain data, systems, and technical concepts clearly to nontechnical audiences.
Strong written and verbal communication skills.
Ability to collaborate effectively with program staff, leadership, partners, and funding agencies.

Nice To Haves

Experience with databases, ETL processes, ArcGIS, Power Automate, Power Apps, APIs, or data-governance practices is desirable and may be required for the higher-level classifications.
Knowledge of grant, contract, regulatory, state, or federal reporting requirements is highly desirable.

Responsibilities

Collect, organize, maintain, and analyze program and participant data across departmental databases and systems, ensuring accuracy, consistency, completeness, and accessibility.
Design, develop, and maintain databases, data integrations, ETL processes, and other data systems that support program operations, reporting, and analysis.
Develop and maintain dashboards, reports, and data-visualization tools using platforms such as Power BI and Excel to communicate program performance and outcomes.
Conduct routine and comprehensive data audits to identify missing information, inaccurate fields, incorrect statuses, and other record-keeping gaps; work with program staff to correct issues and prevent recurrence.
Establish and support data-quality assurance and governance practices that promote the accuracy, integrity, consistency, and appropriate security of departmental data.
Extract and analyze program data to identify trends, service gaps, risks, and opportunities for improvement, and communicate findings clearly to staff and leadership.
Conduct spatial and GIS analysis using ArcGIS to support program planning, service delivery, regulatory compliance, and strategic decision-making.
Prepare data and reports in accordance with grant, contract, funder, and regulatory requirements, including applicable state and federal reporting standards.
Support the development of key performance indicators, outcome measures, forecasting analyses, and other evaluation tools used to assess and strengthen departmental programs.
Develop and implement automated solutions for recurring data, workflow, and reporting processes using tools such as Power Automate and Power Apps.
Support data projects involving system migrations, integrations, APIs, process improvements, and implementing new data tools and solutions.
Develop and maintain data dictionaries, user guides, system documentation, procedures, and training materials to promote consistent data practices and understanding across the department.
Provide technical assistance and troubleshoot data discrepancies, reporting challenges, and system issues, coordinating or escalating more complex matters when needed.
Develop and deliver training sessions and workshops to help staff use departmental data systems, reports, dashboards, and other tools effectively.
Collaborate with program staff, department leadership, community partners, funding agencies, and other stakeholders to identify data needs and develop practical solutions.
Provide data-informed recommendations and technical guidance to support departmental planning, program evaluation, compliance, and decision-making.