Emergency Service Supervisor

Colorado State University•Fort Collins, CO

1d•Onsite

About The Position

The Emergency and Critical Care Service (ECCS) provides medical care for small animals and exotics presenting for emergency evaluation, hospitalization, and intensive monitoring. As an ECC Supervisor at the CSU Veterinary Teaching Hospital (VTH), you will oversee the veterinary technical team (registered veterinary technicians, veterinary assistants, and hourly staff) across the Emergency/Urgent Care (ER), Intermediate Care Unit (IMCU), Critical Care Unit (CCU), and Isolation services while partnering closely with faculty and clinicians.

Requirements

Bachelor’s degree from an accredited institution
Associate’s Degree plus 4 years of veterinary experience OR HS diploma/GED plus 6 years of veterinary experience
4+ years of veterinary experience

Nice To Haves

Outstanding communication skills and the ability to engage employees at all levels of the organization.
Prior leadership experience and/or shift lead experience
Registered Veterinary Technician or Veterinary Assistant
Veterinary Technician Specialist (VTS) in Emergency and Critical Care
Successful candidates should have flexibility with their schedule to meet the needs of 24/7 operations (days, evenings, weekends).
Experience in veterinary technician recruitment, leadership, and retention through creating a cohesive hospital environment and providing a structure where employees can advance.
Experience in an academic/higher education environment and/or veterinary specialty/emergency environment.
Understanding the educational and clinical goals of a veterinary teaching hospital.
Outstanding client communication and experience with conflict resolution.

Responsibilities

Collaborate with the HR department to develop and implement proactive recruitment, onboarding, training, and retention strategies to attract, hire, and retain veterinary support staff.
Oversee veterinary technician internships and externships with local and non-local veterinary technology programs to ensure a high-quality learning environment and build future talent pipelines.
Provide day-to-day operational leadership as a floor supervisor, including workflow management, shift coordination, and staffing coverage for the veterinary support team.
Partner with Faculty Service Leaders and collaborate effectively with students, interns, residents, clinicians, and clients to support clinical operations and educational objectives.
Ensure consistent, high-quality patient care, including oversight of triage, assessment, stabilization, treatment, monitoring, restraint, and urgent decision-making when hospital leadership is unavailable.
Manage client service needs, including responding to client questions and financial inquiries, while ensuring accurate and timely charge capture within the unit.
Perform supervisory and administrative functions, including conducting performance reviews, managing disciplinary actions, approving leave requests, reconciling timecards, monitoring leave banks, and contributing to financial reporting, budgeting, and staffing utilization decisions.