Emergency Service Project Manager

Merit Restorations•Purcellville, VA

29d•Onsite

About The Position

We specialize in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We partner with leading insurance carriers and handle everything from emergency cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As entrepreneurs, we take full ownership of the work we do and the families we serve. At Merit, our purpose is simple and non-negotiable: we work together as a team so we can change lives. Teamwork is the foundation of everything we do—because teamwork creates impact, and impact changes lives. We exist to help people, and the only way we do that at the highest level is by moving as one team, aligned in mission, values, and execution. We exist for two families. The families we serve and the families inside this company. When we work together and serve our clients at the highest level, both families win.

Requirements

In-depth understanding of the company and its position in the industry.
Ability to work and produce in a high-pressure and competitive environment.
Confident to speak candidly, assume roles and tasks, and then report back on what happened as well as its impact.
Able to make professional decisions in a fast-paced environment and own the results.
Goal-oriented and organized leadership.
Able to multitask, prioritize, and manage time effectively.
Self-motivated and self-directed.
Excellent verbal and written communication skills.
Capable in both a leadership and team-player role.
Working knowledge of various computer programs (experience with Xactimate preferred but not required); proficient in Microsoft Office Suite.
Excellent analytical and time-management skills with good interpersonal skills.
Valid driver's license and reliable transportation required.
Ability to work in a fast-paced environment and remain calm under pressure.
Workability to be able to use pneumatic nailers, power tools, hammers, saw and drills.

Nice To Haves

Experience with Xactimate

Responsibilities

Directs mitigation technicians and subcontractors in the remediation of damaged property whether from a water loss, a fire loss, or one of the covered perils payable by insurance companies or so instructed.
Assists the owner/insured in the emergency services to protect any property from further damage.
Ensures the property is being remediated properly during the remediation process.
Assists in organizing the work project and coordinating the various complex aspects of the emergency service (ES) portion of the restoration process.
Drives production, assists in quality control, assists in equipment setting and monitoring, and ensures work protocols and procedures are met and completed.
Gets accurate sketches and moisture readings during the claim process and sending this information to the ES Estimator/Emergency Service Coordinator on time.
Assists in obtaining a signed Emergency Service Authorization for work as well as a signed Authorization for work for repairs.
Assists in obtaining the Certificate of Satisfaction (COS) and a positive survey at the completion of each project.
Delivers an experience of extraordinary care while serving people in their time of need.
Ensures the team’s performance in tarping, board up, water mitigation, mold remediation and cleaning services in accordance with company guidelines.
Follows carrier specific mitigation guidelines for each assignment.
Contacts customers and updates control points per carrier guidelines.
Utilizes the appropriate mitigation software for each assignment.
Writes/scopes, and uploads estimates for Mitigation and/or ES tarps and board ups.
Oversees timecard/time sheet of ES/MIT personnel on projects.
Assists in ensuring all paperwork is completed from start to finish (all information needs to successfully enter MICA, and Fire & Ice-as requested).
Assists with delivering, setting up and removing water mitigation equipment.
Communicates daily with the Branch Manager, updating on project status and notifying of any changes and/or discrepancies.
Works alongside and supervises Mitigation Technicians, Employees, and Subcontractors on site.
Ensures jobsite cleanliness at the end of each day.
Ensures all materials are delivered and personnel working on job site have enough material.
Fills up assigned vehicle with gas as needed including a full tank of gas every Friday afternoon in preparation for potential emergency calls on weekend.
Ensures teams are doing the same.
Maintains projects in neat and orderly fashion and coaches teams on how to do the same.
Follows proper demolition/construction guidelines and helps ensure guidelines are followed by all employees and sub-contractors, purchase orders are issued as required and all procedures followed.
Reports any work method problems to Branch manager and assists in documenting the fact if needed.
Respects the customer, ensuring employees and subcontractors do not use any of the customers belongings including equipment and tools, phone, or cleaning supplies.
Does not smoke in customer homes and does not play loud and offensive music.
Acts as a customer liaison, speaking knowledgeably and honestly with the customer.
Ensures commitments made are fulfilled or at least the customer is notified of any delay.
Ensures crews are on schedule for customer appointments and alerts customers ASAP with any schedule changes.
Calls ahead to customers 30 minutes prior to arrival.
Solves problems within his/her authority and when necessary, works with other employees to accomplish needed tasks.
Makes quick, accurate decisions when necessary and takes responsibility for decisions.
Monitors work for timely completion and quality control.
Maintains a high degree of integrity and loyalty toward the company and all levels of management.
Accomplishes any other tasks as required by Branch Manager.
Establishes and maintains working relationships with local emergency response agencies and local community.
Provides emergency recovery kits and services to impacted property owners.