Emergency Service Project Manager

Merit Restorations•Purcellville, VA

30d•Onsite

About The Position

We specialize in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We partner with leading insurance carriers and handle everything from emergency cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As entrepreneurs, we take full ownership of the work we do and the families we serve. At Merit, our purpose is simple and non-negotiable: we work together as a team so we can change lives. Teamwork is the foundation of everything we do—because teamwork creates impact, and impact changes lives. We exist to help people, and the only way we do that at the highest level is by moving as one team, aligned in mission, values, and execution. Why we exist. We exist for two families. The families we serve and the families inside this company. When we work together and serve our clients at the highest level, both families win.

Requirements

Ability to use pneumatic nailers, power tools, hammers, saw and drills.
In-depth understanding of the company and its position in the industry.
Ability to work and produce in a high-pressure and competitive environment.
Confident to speak candidly, assume roles and tasks, and then report back on what happened as well as its impact.
Able to make professional decisions in a fast-paced environment and own the results.
Goal-oriented and organized leadership.
Able to multitask, prioritize, and manage time effectively.
Self-motivated and self-directed.
Excellent verbal and written communication skills.
Capable in both a leadership and team-player role.
Working knowledge of various computer programs (experience with Xactimate preferred but not required); proficient in Microsoft Office Suite.
Excellent analytical and time-management skills with good interpersonal skills.
Valid driver's license and reliable transportation required.
Ability to work in a fast-paced environment and remain calm under pressure.
Regularly required to visit project sites that have incurred catastrophic events from fire, water, and storm damage, and could require accessing roofs — carrying up to a 40' ladder and setting it up at the roofline of the associated property.
Manual dexterity needed to perform tasks as well as the ability to lift goods (up to 50 pounds) or materials with or without assistance per OSHA guidelines.
Lifting, bending, stretching, climbing stairs, and crawling are common activities associated with this position.
Ability to use pneumatic nailers, power tools, hammers, saws, and drills.

Nice To Haves

Experience with Xactimate

Responsibilities

Directs mitigation technicians and subcontractors in the remediation of damaged property.
Assists the owner/insured in emergency services to protect property from further damage.
Ensures the property is being remediated properly during the remediation process.
Organizes the work project and coordinates complex aspects of the emergency service (ES) portion of the restoration process.
Drives production, assists in quality control, and monitors equipment setting.
Ensures work protocols and procedures are met and completed.
Obtains accurate sketches and moisture readings during the claim process and sends this information to the ES Estimator/Emergency Service Coordinator on time.
Assists in obtaining signed Emergency Service Authorization and Authorization for work for repairs.
Assists in obtaining the Certificate of Satisfaction (COS) and a positive survey upon project completion.
Delivers an experience of extraordinary care while serving people in their time of need.
Ensures the team’s performance in tarping, board up, water mitigation, mold remediation and cleaning services in accordance with company guidelines.
Follows carrier-specific mitigation guidelines for each assignment.
Contacts customers and updates control points per carrier guidelines.
Utilizes appropriate mitigation software for each assignment.
Writes/scopes and uploads estimates for Mitigation and/or ES tarps and board ups.
Oversees timecard/timesheet of ES/MIT personnel on projects.
Ensures all paperwork is completed from start to finish and information enters MICA, and Fire & Ice as requested.
Assists with delivering, setting up, and removing water mitigation equipment.
Communicates daily with the Branch Manager, updating on project status and notifying of any changes and/or discrepancies.
Works alongside and supervises Mitigation Technicians, Employees, and Subcontractors on site.
Ensures jobsite cleanliness at the end of each day.
Ensures all materials are delivered and personnel working on job site have enough material.
Fills company vehicle with gas as needed, including a full tank every Friday afternoon.
Ensures teams maintain projects in a neat and orderly fashion and coaches them on how to do the same.
Follows proper demolition/construction guidelines and helps ensure guidelines are followed by all employees and sub-contractors.
Reports any work method problems to Branch manager and assists in documenting the fact if needed.
Ensures employees and subcontractors do not use customer belongings, smoke in customer homes, or play loud music.
Acts as a customer liaison, speaking knowledgeably and honestly with the customer.
Ensures crews are on schedule for customer appointments and alerts customers ASAP with any schedule changes.
Calls ahead to customers 30 minutes prior to arrival.
Solves problems within his/her authority and works with other employees to accomplish needed tasks.
Makes quick, accurate decisions and takes responsibility for them.
Monitors work for timely completion and quality control.
Maintains a high degree of integrity and loyalty toward the company and all levels of management.
Accomplishes any other tasks as required by Branch Manager.
Establishes and maintains working relationships with local emergency response agencies and the local community.
Provides emergency recovery kits and services to impacted property owners.