Emergency Room Communication Specialist - New River Valley Medical Center - FT
About The Position
The Emergency Room Communication/MedCom Specialist coordinates Emergency department communications through telephone and/or radio call intake. This role communicates and collaborates to facilitate efficient and timely emergency medical services (EMS) assignments to ensure quality patient care and customer service. The specialist receives and sends communications via telephone, fax, intranet, and radio, prioritizing incoming calls based on emergency or non-emergency nature. They record information in a communication tracking system, enter bed requests in tele tracking, and update status changes. The role also involves communicating with other stakeholders to make decisions on patient placement and determine required interventions, relaying medical care information and instructions to inbound EMS agencies based on protocols or direct physician orders. Additionally, the specialist facilitates communications between staff and other outside entities pertinent to patient care, monitors pending communications and requests, distributes communication devices, communicates with leadership, maintains EMS drug box inventory, and participates in performance improvement projects.
Requirements
- High school graduate or GED.
- Knowledge of medical terminology.
- Effective interpersonal, communication, and teamworking skills.
- Basic skills in computer/typing, Windows applications.
- Ability to function independently.
Nice To Haves
- Prior EMT or 911 dispatch experience.
Responsibilities
- Coordinates Emergency department communications through telephone and/or radio call intake.
- Communicates and collaborates to facilitate efficient and timely emergency medical services (EMS) assignments.
- Receives and sends communications via telephone, fax, intranet, and radio.
- Prioritizes incoming calls according to emergency or non-emergency nature.
- Records information in communication tracking system.
- Enters bed request in tele tracking and updates status changes.
- Communicates with other stakeholders to make decisions on patient placement and to determine interventions required.
- Relays medical care information and instructions back to in bound EMS agencies based on protocols or direct physician orders.
- Facilitates communications between staff and other outside entities pertinent to patient care.
- Monitors pending communications and requests.
- Distributes communication devices for use during the shifts to physicians and staff.
- Communicates with leadership throughout the day.
- Maintains EMS drug box inventory and oversees the trading out of used or expired drug boxes.
- Participates in performance improvement projects.
Benefits
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Virgin Pulse
- Discounts on childcare
- Continued education and training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
