Emergency Roadside Assistance Agent

Bill Gosling Outsourcing•London, ON

3d•Onsite

About The Position

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results! We are seeking compassionate, quick-thinking, and highly organized individuals to join our Emergency Roadside Assistance team. As a Roadside Assistance Agent, you'll be the first point of contact for drivers in distress across Canada — including those stranded on the 400-series highways. Whether it's a flat tire, keys locked inside, or a car that won't start, your role is to provide immediate reassurance and coordinate prompt service dispatch.

Requirements

Crisis Management – You stay composed under pressure and can take clear, decisive action in emergencies.
Multitasking – You can juggle multiple customer calls and dispatch operations without missing a beat.
Empathy & Reassurance – You naturally ease customer anxiety through compassionate and confident communication.

Responsibilities

Answer high-volume emergency calls from customers needing immediate roadside assistance.
Collect critical information (location, vehicle details, issue) quickly and accurately.
Coordinate and dispatch appropriate services (towing, locksmith, battery boost, etc.) across Canada.
Remain calm under pressure, especially in high-stress or emergency situations.
Deliver empathetic communication that calms anxious or upset customers.
Use internal systems to track service provider availability and job progress.
Handle multiple calls and tasks simultaneously with efficiency and focus.