Emergency Response Provider I

Centennial Mental Health Center Incorporated•Fort Morgan, CO

5d•$24 - $30•Hybrid

About The Position

The Emergency Response Provider serves on the organization’s Emergency Response and Mobile Crisis teams, providing community and agency-based response to individuals of all ages experiencing behavioral health and substance use crises across the North and South Regions. The role provides in-person crisis response, assessment, intervention, de-escalation, stabilization, safety planning, resource linkage, and disposition planning; coordinates voluntary and involuntary interventions, inpatient placement, and connection to Crisis Respite; completes assigned Hospital Discharge Follow-Ups as applicable; and collaborates with emergency responders, healthcare providers, families, agency teams, and community partners to promote individual and community safety. Emergency Response Providers work as part of a two-person Mobile Crisis Response team, with the second responder permitted to participate virtually, and have immediate access to a fully licensed clinician through the Administrator on Call (AOC) structure for consultation and escalation. Scope of independent practice and required clinical supervision varies by Emergency Response Provider level. Crisis skills deserve a bonus! Join our Emergency Response Team and receive a $1000 sign-on bonus after your initial 90 days of employment.

Requirements

QBHA-qualified individual OR Bachelor's degree in behavioral health, psychology, social work, human services, criminal justice, or related field.
Colorado Crisis Professional: current qualification OR successful completion of BHA Crisis Professional Curriculum/final assessment within 60 days of hire.
Non-licensed role. Must work under required clinical supervision and use licensed clinical consultation/AOC for clinical concerns, escalation, involuntary intervention, and activities outside the employee's credential or scope.
Valid driver’s license and ability to travel throughout the assigned service area, including rural/frontier communities.
Ability to work scheduled 12-hour shifts, including days, nights, weekends, holidays, and rotating coverage as assigned.
Ability to use EHR, mobile technology, videoconferencing, and crisis dispatch systems.
Successful completion of required background screening, driving review, and agency credentialing.
Demonstrated ability to engage individuals experiencing acute behavioral health distress, assess safety concerns, de-escalate conflict, and collaborate effectively under pressure.
Ability to recognize professional limitations and immediately access licensed clinical consultation when indicated.
Experience providing crisis intervention, behavioral health assessment, and management of acute behavioral health needs in community, outpatient, residential, emergency, or inpatient settings preferred.
Experience coordinating psychiatric hospitalization, involuntary interventions, and community-based stabilization services is strongly preferred.
Crisis engagement, de-escalation, stabilization, and safety planning.
Suicide screening, risk assessment, and recognition of behavioral health and substance use crises.
Trauma-informed and culturally responsive care.
Knowledge of Colorado crisis systems, levels of behavioral health care, and 27-65 processes appropriate to role.
Professional boundaries, confidentiality, and timely, accurate documentation.
Sound field judgment with appropriate use of supervision and licensed consultation.
Ability to collaborate effectively with law enforcement, EMS, hospitals, schools, families, agency teams, and community partners.
Strong written, verbal, time-management, and organizational skills.
Ability to maintain composure and professional judgment in high-stress and unpredictable situations.
Team-based response using both in-person and virtual co-response.
Community resource navigation, warm handoffs, and care coordination.
Ability to travel and meet required one-hour local and two-hour rural response timeframes.

Nice To Haves

Experience providing crisis intervention, behavioral health assessment, and management of acute behavioral health needs in community, outpatient, residential, emergency, or inpatient settings.
Experience coordinating psychiatric hospitalization, involuntary interventions, and community-based stabilization services.

Responsibilities

Respond in person to behavioral health and substance use crisis calls throughout the assigned region and meet applicable local and rural response-time expectations.
Provide crisis engagement, intervention, de-escalation, stabilization, safety planning, skill-building, recovery-oriented support, resource linkage, referral, care coordination, and disposition planning within the employee’s training and scope.
Conduct and document required crisis screening and assessment activities within Colorado Crisis Professional scope, including the BHA Colorado Crisis Assessment and C-SSRS when required.
Conduct mental status, suicide, violence, substance use, and overall safety/risk assessment activities appropriate to the employee’s level, training, credential, and supervision requirements.
Develop individualized safety plans and complete lethal-means risk mitigation activities when clinically indicated.
Use the least restrictive intervention appropriate to the situation and involve law enforcement only when necessary and consistent with policy.
Coordinate voluntary higher levels of care and support inpatient psychiatric placement, transportation, authorizations, and communication with receiving facilities as assigned and within scope.
Support emergency/involuntary intervention processes, including Colorado 27-65/M-1 activities, within the employee’s credential, legal authority, organizational privileges, and supervision requirements.
Assess and facilitate connection to the organization’s Crisis Respite Facility as an alternative or step-down level of care and provide warm handoffs when appropriate.
Conduct assigned Hospital Discharge Follow-Ups to reassess safety, address barriers, and reconnect individuals to outpatient treatment and community supports.
Collaborate with the virtual co-responder, AOC, law enforcement, EMS, hospitals, schools, families/natural supports, agency programs, courts/community partners, and receiving providers.
Provide Mobile Crisis Response in homes, hospitals, schools, law enforcement settings, agency locations, and other community settings.
Complete timely and accurate EHR and statewide dispatch-portal documentation, including assessments, interventions, dispositions, referrals, and follow-up activities.
Complete self, vehicle, and environmental safety assessments and follow agency field-safety procedures.
Participate in team coverage, supervision, meetings, required training, competency activities, and other duties necessary to support Emergency Response and Mobile Crisis operations.
Maintain required training, competencies, certifications, driving eligibility, and continuing education.
Perform other duties as assigned.