Emergency Recovery Coordinator

Paul Davis Restoration of the South Region•Houston, TX

2d•$70,000 - $75,000•Onsite

About The Position

Join the Paul Davis Team as an Emergency Recovery Coordinator (ERC) and serve your community when it needs it most. Paul Davis is a leader in restoration and reconstruction, growing rapidly and seeking individuals to be on the front lines of restoring their community. ERCs work directly with property owners, adjusters, project managers, first responders, and community leaders after traumatic events like fire or flood, helping customers move from chaos to calm. This role requires quick, controlled thinking and the ability to inspire confidence. ERCs are dynamic speakers, comfortable in one-on-one and group settings. The team needs someone who can build foundational relationships based on trust, actively listen, and sign mitigation work to stabilize and secure structures before further damage occurs. Beyond core coordinator duties, this role owns the heartbeat of our mitigation operations—scheduling appointments, dispatching crews, and keeping customers and field teams aligned in real time. You’ll follow a consistent daily process, but no two days look the same as priorities shift, emergencies pop up, and the schedule changes on the fly—all in close partnership with the Emergency Services Manager and field teams. Since 1966, Paul Davis has been serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work!

Requirements

Ability to clearly deliver truth and give certainty when property owners need it most
Excellent communication and presentation skills
Sound planning and organizational skills; able to prioritize and manage time
Proficiency with current technology
Valid driver's license with a satisfactory driving record
Career emphasis on learning and continuing education
A servant's heart and drive to help people in need
High School Diploma or GED required
Customer Service experience
Three plus years’ experience in an Administrative position
Must be able to stay in a stationary position up to 100% of the time
Constantly operates a computer
Must be able to communicate and converse with customers over the phone
Ability to safely operate a company vehicle

Nice To Haves

Relevant experience in restoration, insurance, sales, or customer service preferred
Associate Degree Preferred
One or more years’ experience within the restoration industry or related industry
Occasional bending, squatting, stair climbing, and lifting up to 50 lbs
Occasionally will lift up to 10lbs

Responsibilities

Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
Cooperate with public emergency response agencies and private entities
Establish and maintain positive, trusting relationships with property owners and referral sources
Monitor, interpret, and respond to lead sources
Educate customers on services and clearly articulate their use and need
Provide emergency recovery kits and services to impacted property owners
Be familiar with your assigned territory and build local relationships
Participate in restoration-related community awareness events and programs
Proactively search for and act on new opportunities
Support the franchise's mission, vision, and values in every interaction
Schedule appointments
Dispatch crews
Keep customers and field teams aligned in real time