Emergency Psychiatry Program Assistant - 2nd shift

Seven Counties Services•Louisville, KY

9d•Onsite

About The Position

This role serves as an Emergency Psychiatry Program Assistant on the 2nd shift. The primary functions include front-desk operations, providing resource information, low-level crisis intervention, data entry into electronic systems, medical records management, notarizing legal documents, arranging patient transport, and patient monitoring. The position requires proficiency in multitasking, minimal supervision, and collaboration within a multidisciplinary team in a fast-paced environment.

Requirements

Completion of up to 18 months’ business school, beyond high school.
One-to-two years’ experience working in an office setting and performing various clerical or administrative tasks.
Or, without formal business school training beyond high school, three-to-four years of such experience.
Experience in a mental health or social services setting preferred.
Working knowledge of Microsoft Office Suite.
Typing speed 40 – 50 word units per minute.
Strong oral and written communication skills.
Must be proficient at multi-tasking with minimal supervision in an often fast paced environment.
Must be a key player on a multidisciplinary team.

Nice To Haves

Experience in a mental health or social services setting

Responsibilities

Perform front-desk/reception functions including greeting patients and visitors, answering a multi-line switchboard, and routing calls.
Send and deliver faxes.
Provide resource information to callers seeking mental health and substance abuse treatment.
Field calls from outside providers regarding inpatient beds or referrals to the psychiatric emergency room.
Ensure patients leaving the unit receive written materials such as discharge paperwork, prescriptions, and appointment information.
Provide low-level crisis intervention to callers, offering support and arranging for on-site intervention or linking to crisis counselors.
Enter patient data into electronic information systems, working with both Seven Counties Services and University of Louisville Hospital systems.
Assemble legal health records and ensure all required clinical documentation is present.
Process billing forms and verify documentation completeness.
Notarize Mental Inquest Warrants, ensuring completion and adherence to legal requirements.
Arrange ambulance transport to inpatient facilities.
Communicate with police departments and mental inquest warrant clerks to gather information.
Communicate with inpatient psychiatric units to facilitate patient transfers.
Provide low-level patient monitoring, alerting clinical staff of agitation, contacting security if needed, and participating in crisis intervention techniques.
Be proficient at multi-tasking with minimal supervision in a fast-paced environment.
Be a key player on a multidisciplinary team.