Emergency Psychiatric Program Assistant - PRN

Seven Counties Services•Louisville, KY

1d•Onsite

About The Position

Seven Counties is the provider of choice for mental and behavior health services in and around the Louisville Metro. Over 1,400 employees work in 25+ locations throughout Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer and Trimble counties; making sure that the 31,000 people we serve annually have the best chance of living their best lives. At Seven Counties, we give our staff the opportunity to do what they do best with continued training, effective mentoring and competitive salaries and benefits. In an effort to protect our employees, clients and community, we require the COVID and Influenza vaccinations for all employees.

Requirements

Completion of up to 18 months of business school, beyond high school.
One to two years of experience working in an office setting and performing various clerical or administrative tasks.
Or, without formal business school training beyond high school, three to four years of such experience.
Working knowledge of Microsoft Office Suite.
Typing speed of 40-50 word units per minute.
Strong oral and written communication skills.

Nice To Haves

Experience in a mental health or social services setting preferred.

Responsibilities

Performs front-desk/reception functions including greeting patients and visitors, answering a multi-line switchboard, fielding calls, and routing calls.
Sends and delivers faxes.
Provides resource information to callers seeking mental health and substance abuse treatment resources.
Fields calls from outside providers seeking inpatient bed or making a referral to the psychiatric emergency room.
Ensures patients leaving the unit have written materials including discharge paperwork, prescriptions, appointment information, and contact information for crises.
Provides low-level crisis intervention to callers, offering support, arranging on-site crisis intervention, and/or linking to trained crisis counselors.
Enters patient data into electronic information systems, working with both Seven Counties Services and University of Louisville Hospital systems.
Performs medical records-related functions such as assembling legal health records, ensuring all required clinical documentation is present, and processing billing forms.
Notarizes Mental Inquest Warrants, ensuring completion and legal compliance.
Arranges ambulance transport to inpatient facilities.
Communicates with police departments and mental inquest warrant clerks to obtain information.
Communicates with inpatient psychiatric units to facilitate patient transfers.
Provides low-level monitoring of patients, alerting doctors and the clinical team of agitation, contacting security if needed, and participating in crisis intervention techniques.
Must be proficient at multi-tasking with minimal supervision in a fast-paced environment and be a key player on a multidisciplinary team.