Emergency Medical Transport Dispatcher (EMT/Paramedic)
About The Position
These roles provide essential assistance to healthcare professionals in delivering patient care. Ensure the smooth functioning of clinical operations by handling tasks that support the diagnostic, therapeutic, and procedural aspects of patient care. Allied Health - Health Services professionals work closely with physicians, nurses, and other healthcare providers to enhance the efficiency and effectiveness of medical services. Encompasses a range of roles focused on providing immediate care and response to medical emergencies, accidents, and life-threatening situations. These jobs are critical in stabilizing patients, providing urgent medical care, and ensuring safe transport to healthcare facilities. Coordinating Emergency Transport. Protecting Patients. Managing High‑Risk Missions. This role serves as a critical operational lifeline within UVA Health’s emergency medical transport system. You will be responsible for the precise coordination of all air and ground transport activity, ensuring that critically ill and injured patients move safely, efficiently, and with full clinical oversight.
Requirements
- Education: High School diploma/GED required
- Experience: Communications center experience and/or basic dispatcher course/dispatch experience preferred.
- Licensure/Certifications: Certification as an Emergency Medical Technician (EMT) in the Commonwealth of Virginia required. AHA Health Care Provider BLS CPR certification required.
Responsibilities
- Manage Air Traffic for Medical Flights
- Direct and monitor helicopter movements, maintain situational awareness with aviation partners, and ensure flight operations remain safe and compliant in rapidly shifting conditions.
- Coordinate Ground EMS Transport
- Deploy UVA Health’s ground units, synchronize incoming and outgoing patient transfers, and prioritize missions based on acuity, capacity, and clinical urgency.
- Provide Real-Time EMS Consultation
- Communicate directly with EMS providers in the field—supporting life‑sustaining decisions, clarifying clinical needs, and ensuring the receiving teams are fully prepared upon arrival.
- Control Critical Communications Channels
- Maintain continuous, accurate communication between flight crews, paramedics, referring hospitals, emergency departments, ICUs, and system‑wide leadership.
- Ensure Operational and Clinical Accuracy
- Track patient status, document mission details, and maintain oversight of all active transports to reduce risk and support safe transitions of care.
Benefits
- Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
- Paid Time Off, Long-term and Short-term Disability, Retirement Savings
- Health Saving Plans, and Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
