Emergency Medical Technician

Pioneer Health MSO LLC•Holden, MA

1d•Hybrid

About The Position

This position averages 28 hours per week with a rotation every other weekend. The schedule includes 10.5-hour weekday shifts and 8.5-hour weekend shifts. There may be a sporadic need to provide coverage at other locations for schedule needs or vacation coverage, which is eligible for travel/mileage reimbursement. Under general supervision, the EMT assists the Providers, Nurses, Clinical Assistants, Patient Service Representatives, Clinic Management, and Practice Administrator/RN in delivering expert medical care to our patients. Day-to-day activities will include greeting patients, providing telephone coverage, handling visit registration, assisting/directing patients with inquiries, operating diagnostic radiographic equipment, and collecting patient information, all while executing our goal of providing top-notch care. Overall, this position has direct interaction with patients and is an integral component in helping deliver our mission of bringing ER expertise to life's little emergencies.

Requirements

Emergency Medical Technician certification
High school diploma or equivalent
Evening hours and weekend rotations are required.
High standard of work ethic.
Impeccable patient care.
Positive attitude.
Dependability.
Ability to stay focused under pressure.
Ability to multi-task.
Ability to work in a small group and independently.
Strong organizational and time-management skills.
Technological proficiency in utilizing both an EMR and Practice Management application.
Knowledge of medical terminology.

Nice To Haves

Relevant experience in a similar or the same environment, with 1-3 years preferred.

Responsibilities

Provides exemplary customer service; greets and treats all patients, visitors, and coworkers with courtesy and discretion.
Communicates in a courteous, professional, cooperative, and mature manner.
Answers telephone calls in a timely and polite manner; either responds to inquiries or directs caller to appropriate personnel while entering appropriate clerical notation into practice management software.
Maintains and documents a patient's electronic record of care accurately.
Enters confidential personal health information into a computerized system with a high rate of accuracy.
Complies with federal and local laws in ensuring patient privacy and confidentiality.
Rooms patients: Collecting clinical intake information, including medical history, medications, and allergies, and capturing Vital signs.
Gathering information relative to the presenting illness or injury.
Perform and complete patient testing, including EKGs, Visual Acuity, Height, Weight, and Venipuncture Specimen Collection.
Collect and proficiently perform Point-of-care testing, including Influenza, Lyme, SARS-CoV-2, Mononucleosis, RSV, and Strep. A urine dipstick and urine pregnancy test.
Application of prefabricated splint and other Orthopedic durable medical equipment to the patient, with instructions for use.
Administering medications, including intramuscular and subcutaneous injections proficiently.
Assisting providers with procedure setup and during procedures as required.
Reviewing visit summaries and home care instructions with patients, including prescriptions provided and work or school notes, as well as follow-up care.
Provide after-visit follow-up phone calls to patients as needed, and relay any diagnostic testing results.
Ensures that equipment and supplies necessary to carry out patient care activities are available and usable and the environment is clean and organized.
Assists Front Desk Staff with patient clerical tasks as needed.
Scans patient paper documents or cards into the practice management systems and labels appropriately per protocol.
Perform other tasks as delegated by the Provider, Nurse, Practice Coordinator, Practice Operations Supervisor, or Practice Administrator/RN.