Emergency Housing Voucher Case Manager

ST VINCENT DE PAUL SOCIETY OF SAN FRANCISCO • San Francisco, CA

1d • $33

About The Position

Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco.

St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, the Division Circle Navigation Center for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors. We have over 200 employees working in 4 locations. We are proud of our diversity and of our more than 150-year history of helping others in San Francisco.  St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.

SUMMARY:

The EHV Case Manager will report to the Program Director of the Riley Center and provide housing counseling and housing readiness support to Riley Center clients. This position prepares individuals for housing opportunities and coordinates regularly with the Department of Homelessness and Supportive Housing (HSH) and other service providers throughout the referral process. Principal duties are performed both in the field and in a general office environment. In addition, the EHV Case Manager will support the Community Office drop-in center for survivors of domestic violence by providing resource navigation, referrals, and supportive assistance to survivors accessing services. This is a full-time, non-exempt, union position working 40 hours per week with occasional evening hours and on-call weekend consultations.

Note: This position is grant-funded and time-limited, with funding currently secured for a one-year term. Continued employment is contingent upon ongoing funding availability.

Requirements

• Domestic Violence Counselor certification, or must obtain within 90 days of employment
• Two years’ experience working with survivors of domestic violence and indirect services
• Working knowledge of San Francisco and Bay Area community resources and referrals
• Ability to manage and de-escalate traumatic situations (domestic violence, child maltreatment, and substance abuse)
• Demonstrated skills in case management and client advocacy
• Strong interpersonal, verbal and written communication skills
• Basic reporting skills, including data entry (e.g. Salesforce) and proficiency in Microsoft Office Outlook, Work and Excel
• Strong initiative and ability to work both independently and collaboratively
• Ability to maintain professional boundaries with co-workers, clients, volunteers and staff
• Familiarity with Harm Reduction philosophy and approach
• Understanding of domestic violence issues, especially in context to race, class, gender, and sexual identity
• Knowledge, experience, and comfort working with a diverse community, including understanding the racial disproportionality within the child welfare system.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco
• Covid vaccination and negative result on TB test required.
• Background check completed upon acceptance of job offer.

Nice To Haves

• Valid Driver's License preferred

Responsibilities

• Provide Problem Solving conversations to all eligible survivors
• Conduct outreach with survivors who are in DV shelters and other locations to connect them to Coordinated Entry services
• Make referrals into permanent supportive housing (PSH), matching the survivor with the appropriate PSH type
• Assist survivors with completing housing applications such as Emergency Housing Voucher applications
• Assist with becoming “document ready”, scheduling and attending appointments, as needed to procure documents
• Assist with scheduling and attending housing interviews including Emergency Housing Voucher briefing(s)
• Work closely and maintain relationships with the DV community and Riley Center partners.
• Participate in regular Riley Center and interagency meetings as needed
• Maintain program paperwork and statistics in an accurate and timely manner (forms, salesforce, statistics, and individual client files)
• Maintain up to date knowledge of domestic violence and community resources
• Work with the Community Office Program Manager to develop strategic planning process regarding families navigating the system while experiencing DV
• Upon hiring, complete next available domestic violence training offered by Riley Center or a partner organization
• Participate in appropriate on-going staff development training
• Perform other duties as assigned

Benefits

• Kaiser HMO medical paid in full
• Life insurance
• Voluntary dental, vision
• 403b retirement plan with employer-paid match after one year of employment
• Employee Assistance Program
• Ten vacation and ten sick days accrued per year, two personal floating holidays and twelve and a half holidays offered per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees