Housing Case Manager

Friends of Switchpoint Inc•Saint George, UT

37d•$18 - $20

About The Position

Housing Case Manager Full-Time Position (Max 40 hours a week) ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014. OUR MISSION To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency. OUR VISION Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing. CULTURE VALUES: Kindness – Remember Kindness is Contagious! Connection – It’s why we’re here and what gives purpose & meaning to life! Kinship – We want you and those we serve to feel a sense of Belonging. Self-Worth – Treat people the way they can become w/True Value & Worth! Self-Reliance – Learn your role and take initiative!! We want “Fishermen”! GUIDING PRINCIPLES: Golden Rule: To treat all people as we ourselves would wish to be treated. Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence. Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness. Authenticity: To do what we say we do. Transparency: To be open and honest in our relationships. OUR MOTTO: It Takes All of Us to end homelessness. PURPOSE: Provide appropriate supporting housing services for homeless individuals or families, formulate case plans that promote moving towards self-sufficiency. Understand grants and other community housing resources available for clients. Assist in locating affordable housing within the client’s budget and the guidelines of the grants. Position Summary: The Housing Case Manager provides short-term housing stabilization and solution-focused case management to individuals and families experiencing housing instability or financial crisis. This role supports participants by helping them stabilize housing, work toward self-sufficiency, and connect to community resources. The program is fast-paced and time-limited, with frequent client enrollments and exits, requiring strong organization, adaptability, and follow-through.

Requirements

Computer skills including Microsoft Office, UHMIS, and ability to learn new programs.
Experience in Human Services and with a variety of populations (mentally ill, disabled, substance abusers, etc.)
Ability to solve problems, make decisions, resolve conflicts, and LISTEN.
Ability to deal calmly in crisis situations.
Strong interpersonal skills with the ability to be compassionate and firm and always maintain confidentiality.
Knowledge of community resources
Ability to be flexible
Accountability
Adaptability and flexibility
Conflict resolution
Counseling skills
Honesty/integrity
Teamwork and Collaboration
Associate degree
Human Services experience.
Valid Utah Driver’s License

Nice To Haves

Experience working with low-income individuals or families, housing instability, or crisis intervention
Case management experience in social services, housing, or workforce development
Knowledge of trauma-informed, strengths-based, and client-centered practices
Strong documentation, organization, and time-management skills
Ability to manage a high caseload in a fast-moving, short-term program
Strong communication, problem-solving, and advocacy skills
Proficiency with HMIS, Microsoft Office, and case management databases
Bilingual abilities a plus
Bachelor’s degree preferred. Or equivalent in education and experience
Experience with disabilities helpful

Responsibilities

Conduct client ongoing assessments
Develop, implement, and monitor individualized housing or self-sufficiency plans
Provide ongoing case management, including regular client meetings, follow-ups, and documentation
Support employment readiness, job search activities, training, and referrals as applicable
Coordinate housing-related services, including rental assistance, landlord communication, and housing stability planning
Connect clients to supportive services such as childcare, transportation, healthcare, education, and behavioral health resources
Monitor client participation and progress toward program goals
Maintain accurate and timely documentation in HMIS and other required systems
Collaborate with internal teams and external partners, including employers, landlords, and community agencies
Advocate for clients while maintaining program integrity and professional boundaries
Participate in case conferences, team meetings, trainings, and supervision
Ensure compliance with all agency, local, state, and federal policies and procedures