Housing Case Manager

LivWell CHS•Hopkinsville, KY

15h•Onsite

About The Position

LivWell Community Health Services is a non-profit organization providing comprehensive health and support services, education, and advocacy, related to HIV/AIDS, sexually transmitted diseases, and viral hepatitis. Quality health care is provided to persons living with HIV/AIDS or sexually transmitted diseases, support services are provided to HIV clients and their families, and prevention education and testing are provided to all clients, their families, and the community at large. Within the community, we strive to prevent new infections of HIV and STDs and reduce the stigma associated with these various diseases by promoting awareness, acceptance, and equality. Position Overview The Support Services Housing Case Manager offers person-centered support while guiding clients through the social services and healthcare systems regarding housing stability. The Support Services Housing Case Manager works closely with clients to provide coordination of resources, goal setting, and establish continuity of care through ongoing evaluation of needs and personal support systems. This position also collaborates with a multidisciplinary team to identify and eliminate barriers to care and treatment adherence.

Requirements

High school diploma or equivalent required
Associate degree in Social Work, Human Services, or a related field preferred
One year of social work experience and/or a health-related field
You have well-developed active listening skills.
You can work under pressure.
You see the benefit of working with diverse populations.
You can balance competing priorities.
You can patiently work with others to encourage, counsel, and educate them to develop goals and plans for achievement.
You communicate clearly, both in written and verbal form, and do so with warmth and tact.
You understand the importance of privacy and staying in compliance with regulations.
You are comfortable talking to people on the phone or in person.
You take ownership of tasks and can work self-sufficiently.
You work well independently and in a team environment.
You can patiently work with others to encourage, counsel, and educate them to develop goals and plans for achievement.
You are computer literate and competent in the use of Microsoft Office and database systems.
You have a valid driver’s license in your state of residence and are insurable to drive LivWell CHS’ vehicles.
You can accommodate occasional evening and weekend work hours plus travel, including overnight and multiple days, to meet the requirements of the position.
You are willing to become a certified HIV tester to assist with events as necessary.
You can lift files, documents, supplies, etc., up to 25 pounds.
You care about the mission and want to make an impact.

Nice To Haves

Bachelor’s degree in social work, Human Services, or related field
Two years of social work experience in a health-related field

Responsibilities

Meet with clients to conduct a comprehensive assessment of housing needs, verify eligibility for services, and introduce opportunities within the program for assistance.
Completing client enrollment into eligible programs and developing an Individualized Care Plan in collaboration with the client to secure suitable support services and assistance in alignment with the program guidelines.
Determining and providing the level of assistance as deemed by the support level and referring emergency needs to the appropriate service area.
Arranging client-centered services to coordinate care plans, such as area resources, transportation to appointments, education, advocacy, and linking to external agencies, specifically for housing needs and services.
Making regular contact with clients via phone, text, in-person, home visits, or other means to assess needs and record progress toward housing goals.
Creating files, inputting data, and documenting encounters appropriately
Collaborating with a multidisciplinary team to assist in client medication adherence efforts and report housing status to the team.
Managing the scheduling and completion of the recertification process
Working collaboratively with external partners and funding agencies to establish a network of available external client resources including landlord relationships.
Ensuring compliance with quality standards, adhering to departmental goals, objectives, standards of performance, and all policies and procedures
May assist clients with Medicaid, Medicare, insurance, and disability documentation.
Performing other duties as assigned and occasional travel as required for training, in home visits, and clinics.
Assist clients in securing suitable housing, considering each client’s situation and need, providing housing location services, rent, mortgage, and/or utility assistance as appropriate.
Schedule and manage annual recertification of clients including but not limited to housing inspections.
Develop relationships, conduct training, establish guidelines, maintain engagement, and serve as an advocate and liaison between clients and landlords in all service counties.
Maintain an up-to-date directory of housing availability in all service counties.
Properly understand all duties within the housing program structure to provide assistance or backup functions as necessary.
Any other duties assigned.