Case Coordinator - Housing Choice Voucher Program

Housing Authority Of Jackson County • Medford, OR

5d • Hybrid

About The Position

Housing Choice Voucher Case Coordinator Experienced Caseworkers Encouraged to Apply Housing Authority of Jackson County (HAJC) | Medford, OR Do you have a passion for public service, strong attention to detail, and experience in eligibility and compliance? The Housing Authority of Jackson County (HAJC) invites experienced caseworkers to apply for our Housing Choice Voucher Case Coordinator position. This role supports one of HUD’s most impactful rental assistance programs for very low-income families in Jackson and Josephine counties. Your work directly contributes to housing stability and community well-being.

Requirements

• Bachelor’s degree in Human Services, Business Administration, or related field
• Four+ years’ experience working with low-income, elderly, disabled, or disadvantaged populations
• Strong math, organizational, and interpersonal skills
• Proven ability to manage high-volume, detail-oriented work in a regulated environment

Nice To Haves

• Bilingual (English/Spanish) skills strongly preferred
• Have prior experience managing caseloads in regulated environments
• Are comfortable interpreting policies and applying them consistently
• Value accuracy, documentation, and compliance
• Can manage competing deadlines without sacrificing quality
• Communicate professionally with participants who may be under stress
• Understand that public-sector casework prioritizes fairness, consistency, and accountability

Responsibilities

• Manage a caseload of 300–400 participants and complete annual and interim recertifications.
• Calculate income and determine rental subsidies
• Verify eligibility and documentation
• Ensure compliance with HUD regulations and HAJC policies
• Serve as a liaison between participants, landlords, and partner agencies
• Support clients through housing transitions

Benefits

• Starting Pay: $1,898 to $2,486 bi-monthly (Steps 1–7)
• Step placement based on experience and qualifications
• Bilingual Pay Incentive: Step increase for qualified English/Spanish speakers in designated roles
• Work Flexibility: Hybrid or flexible scheduling opportunities with supervisor approval
• Professional Development: Ongoing training and development opportunities
• Health Benefits: Comprehensive medical, dental, and vision insurance for employees and eligible dependents, with employer contributions toward premiums
• Retirement: Oregon PERS (Public Employees Retirement System)
• Paid Time Off: Approximately three weeks of vacation accrued annually, sick leave, and 10 paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level