Affordable Housing Program Coordinator

Community Action Program Belknap-Merrimack • Concord, NH

21h

About The Position

Community Action Program of Belknap-Merrimack Counties Empowering Communities and Enriching Lives. Join Our Mission!
Job Title: Affordable Housing Program Coordinator Location: Belknap-Merrimack Counties, NH Hours: Full Time, Monday – Friday, 37.5 hours per week Salary Description: Competitive, based on experience
About Community Action Program Belknap-Merrimack (CAPBM):
The Community Action Program Belknap-Merrimack Counties, Inc. (CAPBM) is a cornerstone of community development and support, dedicated to fostering independence and resilience in families and individuals. Our programs serve as vital resources to empower families, support seniors to maintain independent living, prepare children for future success, and enrich the lives of those in our community.
What It’s Like to Work Here:
Working at CAPBM means being part of a collaborative team driven by a passion for making a difference. Our supportive, inclusive environment fosters professional growth and personal fulfillment. Employees are empowered to contribute their ideas and expertise to strengthen our programs and enhance the lives of individuals and families we serve. We value commitment, innovation, and adaptability, making every day an opportunity to create impactful solutions and meaningful connections within our community.

A Day in the Life of an Affordable Housing Program Coordinator
As the Affordable Housing Program Coordinator, you’ll perform on-site and centralized management, compliance, administrative and operational duties for the affordable housing projects managed by CAPBM. Your day will involve:
Managing tenant relations, including general communications and notices, resolution of tenant concerns, fulfillment of maintenance requests, and emergencies which may arise on a day-to-day basis.
Serve as an on-site point of contact during office hours, remaining in the office to assist tenants, answer questions, and address concerns in a timely and professional manner. The property schedule will be rotating weekly.
Receives rent checks, goes to properties first and third week of each month to collect rent checks.
Going to properties to get Annual Recertification signatures weekly and meeting with tenants for Annual Recertifications.
Completes intake of prospective tenants, using application procedures compliant with HUD rules and regulations and the appropriate tenant selection plan.
Works closely with the Affordable Housing Director and program team members, to ensure that all the properties are running smoothly and are compliant with all federal and state and local regulations.
Provide administrative support to the Director and Program Manager including but not limited to scanning, copying, and faxing documents as needed.
Receives rent checks, goes to properties first and third week of each month to collect rent checks.

Requirements

• Education: Associate’s degree in business or human/social services. Education requirement may be substituted with two years work experience in assisted housing field, as well as working knowledge of HUD/FHEO regulatory compliance guidelines.
• Experience: Minimum of 2 years of Affordable Housing experience required.
• Skills: Strong organizational, communication, and interpersonal skills.
• Characteristics: Attention to detail, confidentiality, problem-solving skills, and a commitment to fostering a positive workplace.
• Technical: Knowledge of HUD and FHEO rules and regulations regarding eligibility requirements for tenancy preferred.
• License/Certification: A valid driver’s license and reliable transportation required for travel between program locations. Certified Occupancy Specialist designation must be acquired within one year of hire date.
• Successful completion of criminal record check required.

Nice To Haves

• Proficiency in affordable housing software such as Onesite, Boston Post, or Yardi, is a plus.
• Technical: Knowledge of HUD and FHEO rules and regulations regarding eligibility requirements for tenancy preferred.

Responsibilities

• Managing tenant relations, including general communications and notices, resolution of tenant concerns, fulfillment of maintenance requests, and emergencies which may arise on a day-to-day basis.
• Serve as an on-site point of contact during office hours, remaining in the office to assist tenants, answer questions, and address concerns in a timely and professional manner. The property schedule will be rotating weekly.
• Receives rent checks, goes to properties first and third week of each month to collect rent checks.
• Going to properties to get Annual Recertification signatures weekly and meeting with tenants for Annual Recertifications.
• Completes intake of prospective tenants, using application procedures compliant with HUD rules and regulations and the appropriate tenant selection plan.
• Works closely with the Affordable Housing Director and program team members, to ensure that all the properties are running smoothly and are compliant with all federal and state and local regulations.
• Provide administrative support to the Director and Program Manager including but not limited to scanning, copying, and faxing documents as needed.
• Receives rent checks, goes to properties first and third week of each month to collect rent checks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree