Emergency Engagement Specialist, ESRD

Alliant Health Solutions, Inc. • St. George, LA

1d

About The Position

Alliant Health Solutions, a "Best Place to Work" and "Healthiest Employer", seeks an Emergency/Engagement Specialist (ESRD) to support educational programs, quality improvement activities, community outreach, and disaster preparedness and response activities that encourage patient and family-centered care and engagement and to improve care for ESRD patients across all Networks. Under the direction of the Executive Director and in collaboration with other departments, the Emergency/Engagement Specialist coordinates all Alliant ESRD Network outreach through the provision of technical assistance, education, and training to ESRD professionals, patients and their family members; leads in disaster preparedness activities within the renal community; and is the primary liaison to the Patient Advisory Committee(s) (PAC) and Facility Patient Representatives (FPR).

Requirements

• Bachelor’s degree required, health, marketing and/or communications
• Healthcare experience
• Experience working with federal and state regulatory agencies, professional and community groups
• Knowledge, skill and ability to work independently and collaborate with team and community
• Knowledge, skill and ability to communicate in verbal and written formats, including the ability to present information, facilitate meetings and other public speaking needs
• Proficiency in Microsoft Office including Word, Excel, PowerPoint, Outlook, Teams, and Internet
• Knowledge in the science of public health education, measurement and use of data
• Knowledge of electronic and print outreach tools and methodologies
• Ability to read, write, and speak English
• Ability to travel by driving or flying to Company locations, customer events or meetings or other locations as needed.

Nice To Haves

• Knowledge of Medicare, dialysis/ESRD
• Previous experience in Disaster management

Responsibilities

• Develop and monitor programs with measurement and feedback components as required
• Submit contract requirements timely
• Lead in the coordination of Disaster Preparedness and Management
• Act as liaison with the ESRD patients, families and provider community of the Network and with the various ESRD organizations
• Provide technical assistance for patient engagement activities as specified in the Statement of Work
• Assess needs, assets, and capacity for health education in the ESRD community
• Design data collection activities, surveys, and evaluate outcomes to improve program efficiency and effectiveness
• Plan & implement health education & outreach for both patients, families and professionals
• Serve as the Disaster Preparedness liaison to: Emergency Coalitions, State Department of Health Services, Centers for Medicare and Medicaid Service (CMS) and the ESRD Kidney Health Analytics & Responsive Emergency Support (KHARES) contractor.
• Support drills and preparedness activities including disaster community and dialysis facilities.
• Manage EQRS reporting and compliance activities
• Serve as primary liaison and staff to the Patient Advisory Committee, including member recruitment
• Coordinate the activities of the facility patient representatives
• Assist with patient grievances and facility concerns as needed
• Works in close collaboration with other team members to support the development of new projects and continuous improvement of the overall work process within the team.
• Promotes core values of teamwork, professionalism, effective communication skills and positive behavior.
• Maintains security and confidentiality of all information in accordance with HIPAA laws, URAC regulations, and company policies.
• Demonstrates compliance with the corporate and departmental policies as evidenced by attendance, punctuality, and dress.
• Performs other tasks and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level