Dispatchers

City of North Canton•North Canton, OH

2d•$22•Onsite

About The Position

The City of North Canton is seeking experienced, dependable, and composed professionals to join our Dispatch team. This part-time night shift position offers a consistent schedule with every other weekend off, ideal for those who thrive in overnight operations and value stability. We are especially interested in candidates with prior dispatch or public safety experience who can step in and contribute immediately. Lateral transfers are strongly encouraged to apply. As a Dispatcher, you serve as the critical link between the public and emergency services. This is a fast-paced environment where sound judgment and composure are essential. This position involves the basic functions of Emergency Dispatch, focusing on the immediate information needs of the police and fire departments during daily operations and emergencies. North Canton Dispatch is committed to providing 24-hour telephone service for public information and routine/emergency assistance. Dispatch facilitates continuous communication with police/fire department members in the field via two-way radio capability.

Requirements

Previous dispatch, 911 communications, or public safety experience preferred
Ability to remain calm and make decisions under pressure
Strong communication, multitasking, and problem-solving skills
Working knowledge of computer systems (CAD experience a plus)
High level of dependability and professionalism
Successful completion of background investigation
Psychological evaluation and drug/alcohol screening
Ability to work in a 24/7 public safety environment
High School Diploma or equivalent.
Proficient in using computer systems and relevant software.
Knowledge of legal and law enforcement procedures.

Nice To Haves

Working knowledge of computer systems (CAD experience a plus)
Emergency Medical Dispatch (EMD) Certification is a plus; must be able to obtain/maintain EMD Certification.

Responsibilities

Receiving and prioritizing emergency and non-emergency calls
Dispatching Police, Fire, and EMS quickly and accurately
Maintaining calm, clear communication in high-pressure situations
Providing real-time information to support first responders
Handle incoming and transmitted communications.
Document field activities, inquire and enter information into databases, and monitor video surveillance.
Update the status and locations of field members.
Notify supervisors of emergency activities.
Follow established procedures for various scenarios.
Receive and efficiently handle all communications, including 9-1-1 calls, distinguishing between emergency and non-emergency situations, as well as TDD/TTY equipment, radio communications, and other electronic sources.
Maintain professional and efficient radio communications, adhering to FCC procedures.
Address violations promptly.
Document relevant information on calls for service or self-initiated activity, ensuring member and citizen safety.
Treat confidential information with utmost discretion, releasing it in accordance with the Protected Information Policy.
Proficiency in obtaining accurate information, classifying, and prioritizing requests, and relaying critical information.
Follow radio communication protocols, ensuring professional and effective transmissions.
Receive and manage all incoming emergency and non-emergency calls for the Police and Fire Department.
Dispatch appropriate responders based on the nature and urgency of the calls.
Handle inquiries from walk-in traffic at the Dispatch window at all hours.
Address emergencies and provide assistance for various requests, including directions, bicycle licenses, and general information.
Answer radio transmissions from Police Officers (North Canton & Walsh U PD), Fire Department, North Canton City Schools & St Paul’s Emergency Radio, and Street Department/Utilities Channel.
Monitor and respond to City Lift Alarms.
Maintain address updates for residences and businesses.
Update callout information, handle vacation/house check information, and manage fire permits.
Enter all citations, written warnings, and arrests into the system.
Process paperwork for court, gather records for subpoenas, and ensure officers receive subpoenas.
Enter warrants, protection orders, stolen articles, missing persons, Amber Alerts, and immobilizations into the Law Enforcement Automated Data System (Leads).
Process and record expungements.
Send accident reports to the state and monthly domestic violence reports through OHLEAD.
Prepare and take payments for City Wide Load Permits.
Handle financial transactions, including processing parking tickets, online payments, and preparing deposits for Finance.
Stock department forms and notify the Administrative Sergeant of re-ordering needs.
Scan and file paperwork, compile records retention schedules, and manage information for parking permissions.
Process record checks, reports for courts and the public, and log Canton Municipal Court dispositions.
Test Knox Key for the Fire Department, conduct monthly and statewide tornado tests, and perform city panic alarm and fire alarm tests.
Relay Bolos (Be On the Look Out) to officers via radio and CAD (Computer-Aided Dispatch).
Coordinate with other departments for various needs, such as water emergencies, road maintenance, and deliveries.
Occasionally accept payments for utilities or fines after hours.
Respond to issues related to rentals and paging out WENS messages for street closings and emergencies.
Monitor traffic cameras, City Hall cameras/parks, and maintain the pager list for Fire Department paging of call location information.
Process and redact record requests and monitor phone systems to prevent disruptions.
Manage emergency dispatch scheduling.