MDTA Emergency Dispatcher Lead

Maryland Department of Transportation•Statewide, MD

5d•Hybrid

About The Position

The Maryland Transportation Authority (MDTA) is seeking an Emergency Dispatcher Lead to review, coordinate, transmit, interpret, track, and record law enforcement, fire rescue/EMS, traffic management, highway maintenance, and administrative information. This role ensures the safety of emergency response personnel and the traveling public. The incumbent will prioritize incidents, dispatch radio calls, operate law enforcement information retrieval systems, and provide guidance and training to lower-level MDTA Emergency Dispatchers. The position may be located at either the Baltimore Metro or BWI Airport location and this recruitment may be used to fill future vacancies.

Requirements

Graduation from a standard high school or possession of a high school equivalency certificate.
Three years of experience in a police and/or fire dispatch center performing routine and emergency public safety dispatch work using multi-channel radio systems and retrieving computerized law enforcement and administrative information.
Must obtain and maintain Criminal Justice Information System Certification (CJIS).
Must obtain and maintain Maryland Electronic Telecommunications Enforcement Resource System (METERS) certification.
Must obtain and maintain National Crime Information Center (NCIC) System certification.
Must obtain and maintain Public Safety Telecommunicator (PST) Certificate.
Must obtain and maintain Certified Training Officer (CTO) certification.
Employees assigned to the BWI Dispatch Center must also obtain and maintain Cardiopulmonary Resuscitation (CPR) certification.
Employees assigned to the BWI Dispatch Center must also obtain and maintain Emergency Medical Dispatch (EMD) certification.
Employees assigned to the BWI Dispatch Center must also obtain and maintain Emergency Fire Dispatch (EFD) certification.
Applicants will be subject to a medical examination by the State Medical Advisor and an emotional stability and psychological fitness examination.
Employees in this safety-sensitive classification may be subject to periodic and/or post-accident drug/alcohol testing.
Candidates will be subject to pre-employment drug testing.
Employees in this classification are subject to substance abuse testing.
Employees in this classification are considered 'Essential Employees' and must be willing and available for duty at such hours, day or night, and are required to remain or report for duty as needed to maintain continuous operation.
Employees may be subject to emergency recall 24 hours a day and may be required to maintain a reliable communication link at their own expense.
All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Nice To Haves

Bilingual applicants are encouraged to apply.

Responsibilities

Monitor and coordinate emergency communications using a multi-channel radio system.
Dispatch appropriate police officers, fire and emergency services to emergency incidents, accidents, disabled vehicles, security violations, etc., and coordinate response from other mutual aid agencies.
Utilize the Computer Aided Dispatch (CAD) system to ensure the effective receipt, accurate documentation, and dispatch of all calls for service.
Answer emergency and non-emergency phone lines for incidents such as accidents, medical emergencies, aircraft emergencies, security violations, fires, disabled vehicles, etc.
Utilize and be familiar with the Criminal Justice Information System (CJIS), National Crime Information Center (NCIC), National Law Enforcement Teletype System (NLETS), Motor Vehicle Administration, and District Court System.
Retrieve, interpret, and disseminate information to officers on scene.
Enter, verify, remove, update, and edit information regarding warrants, stolen vehicles, and tags in the NCIC system.
Maintain and record pertinent information in logs, books, and computer systems such as criminal history requests and messages received from other agencies.
Provide guidance, training, and assistance to lower-level MDTA Emergency Dispatchers.