Emergency Dept Technician

Hennepin Healthcare•Minneapolis, MN

22h•Onsite

About The Position

The Emergency Department Technician provides direct and indirect patient care as delegated and directed by the licensed staff. This is accomplished through the job components of patient services, role modeling, quality/resource stewardship and patient advocacy/customer service.

Requirements

Current certification on the Minnesota Nursing Assistant Registry with 6 months of experience in a health care setting
EMT/EMT-P Certified
At least 12 months of direct patient care experience in a hospital, TCU or Skilled Nursing facility
Enrolled in a nursing program and completion of one 1 clinical rotation
Current certification in Basic Life Support (BLS) or must be obtained prior to orientation completion
The ability to establish effective relationships with health care team
Ability to work independently
Customer service experience
Ability to prioritize and organize tasks in a fast-paced environment
Ability to perform job duties that meet departmental performance expectations as well as organizational standards related to quality, accuracy, productivity, patient & family centered care, customer service, etc

Nice To Haves

High school graduate or equivalent
Training/equivalent experience as a nursing assistant, health care assistant, emergency department technician, or EMT/EMT-P
Current student (enrolled) in a 4-year RN program
Experience with EPIC and/or similar electronic health record system
One year Nursing Assistant experience in a similar (hospital) setting
Knowledge of medical terminology
Previous phlebotomy experience

Responsibilities

Using principles of Patient & Family Centered Care, develops and maintains a positive working relationship with patients and family, team members, department and medical center personnel
Responds to patients call lights in a timely manner, identifies patient needs, and provides patients with appropriate response or communicates needs to appropriate team members
Adapts patient care activities respective to varying patient population to adhere to hospital the mission, vision, values, and essential behaviors. Maintains patient privacy and confidentiality at all times
Performs intentional rounding in collaboration with the RN
Reports patient/family complaints to primary nurse, charge nurse, or RN Supervisor
Maintains safe environment for patients and fellow team members including use of organizational communication routes/devices
Completes all mandatory hospital and unit-based requirements for the position by due date. Participates in staff meetings, training, and quality improvement initiatives
Performs clinical duties as defined in orientation packet (skills checkoff), and through required competency
Communicates any changes or pertinent information related to the patient’s physical appearance and attitude, I & O, vital signs, and point of care testing to the nurse. Records which nurse was notified for all abnormal results
Assists with initial patient assessments and ongoing vital sign monitoring. Applies monitoring equipment and obtains vital signs
May perform various technical procedures after training, competency validation, and upon delegation from a Registered Nurse, such as phlebotomy, wound care/splinting, point-of-care testing, patient decontamination, foley catheter insertion/removal, specimen collection, and IV insertion/removal
Assists patients with activities of daily living (ADLs), such as bathing, toileting, ambulation, and feeding
Transports patients safely within the hospital
Prepares rooms for incoming patients. Set up, clean, and stock medical equipment and procedure trays
Ensures infection control practices are followed consistently
Maintains accurate and timely records of care in the electronic medical record
Performs other duties as assigned