Emergency Department Technician - Emergency - Casual - Days/Nights

Best Care•Council Bluffs, IA

1d•Onsite

About The Position

Accountable for helping with the delivery of quality care to patients and families, according to the individualized needs of the patient. Promotes positive relations when interacting with patients, visitors, families, physicians, customers and co-workers. Greets, smiles and makes eye contact. Introduces self by name. Volunteers to help co-workers and other employees. Addresses patients and others by surname. Responds quickly to patients and/or other peoples' needs. Knows and demonstrates 6 step customer complaint management process. Acts as receptionist for the department. Displays courtesy when communicating with patients, visitors, and staff at all times. Demonstrates proper phone etiquette at all times. Handles in-coming and out-going information in person and by telephone. Takes reports from other departments without error. Reports vital information to the appropriate nurse immediately. Telephones STAT WORK immediately upon awareness of order. Assists with department equipment and environment cleaning. Prepares rooms for next patient. Cleans clinical equipment, carts, wheelchair, etc. Assists with basic patient care and vital signs monitoring. Demonstrates the ability to obtain and monitor patients temp, BP, Pulse, Respirations, and Pulse Ox. Collects urine, stool, and sputum samples. Performs EKGs, answers call lights, and checks on patients routinely for comfort and satisfaction. Assists nurse in admission and discharge by transporting patient to and from unit. Provides escort for patient as directed. Prepares room for next patient as needed. Obtains supplies and materials when required, to include daytime stocking linens and evening supplies. Places orders or notifies RN completing order process when required. Provides assistance with special projects. Assists with orientation, training new personnel, and Performance Improvement. Performs phlebotomy if appropriately trained as a phlebotomy technician.

Requirements

High School graduate or the equivalent knowledge in medical terminology and office functions.
Patient care experience such as vital signs, performing Electrocardiogram (EKG)s, and assisting with activities and hygiene related patient care.
Current American Heart Association Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.
Certified Nursing Assistant (CNA) or Emergency Medical Technician (EMT) certification preferred.
Skilled in promoting positive relations when interacting with patients or other customers.
Ability to communicate both orally and in writing to staff, managers, patients, physicians, and the public.
Ability to work in an environment with constant interruptions, learn quickly and adapt to change.
Basic clerical functions such as: phone operations, filing, organizing a desk area, light typing, keyboarding, use of office equipment, greeting the public and following good public relations contact.

Nice To Haves

Graduation from a nursing assistant, medical assistant, Emergency Medical Technician (EMT) program or completion of 2 years of a BSN preferred.

Responsibilities

Promotes positive relations when interacting with patients, visitors, families, physicians, customers and co-workers.
Greet, smiles and makes eye contact.
Introduces self by name.
Volunteers to help co-workers and other employees.
Addresses patients and others by surname.
Responds quickly to patients and/or other peoples' needs.
Knows and demonstrates 6 step customer complaint management process.
Acts as receptionist for the department.
Displays courtesy when communicating with patients, visitors, and staff at all times.
Demonstrates proper phone etiquette at all times.
Handles in-coming and out-going information in person and by telephone.
Takes reports from other departments without error.
Reports vital information to the appropriate nurse immediately.
Telephones STAT WORK immediately upon awareness of order.
Assist with department equipment and environment cleaning.
Prepares rooms for next patient. Cleans clinical equipment, carts, wheelchair, etc.
Assists with basic patient care and vital signs monitoring.
Demonstrates the ability to obtain and monitor patients temp, BP, Pulse, Respirations, and Pulse Ox.
Collects urine, stool, and sputum samples.
Performs EKGs, answers call lights, and checks on patients routinely for comfort and satisfaction.
Assists nurse in admission and discharge by transporting patient to and from unit.
Provides escort for patient as directed.
Prepares room for next patient as needed.
Obtains supplies and materials when required, to include daytime stocking linens and evening supplies.
Places orders or notifies RN completing order process when required.
Provides assistance with special projects.
Assists with orientation, training new personnel, and Performance Improvement.
Perform phlebotomy if appropriately trained as a phlebotomy technician.