Emergency Department Patient Services Representative

UPMC • Cranberry Township, PA

12d • Onsite

About The Position

This role is for a casual Emergency Department Patient Services Representative to support UPMC Northwest. A casual employee has no set shift or number of hours but is scheduled to work as needed, providing a minimum of 16 hours of availability monthly and at least one weekend shift every 4 weeks. Availability must be in minimum 4-hour blocks. The representative welcomes patients, promotes new technologies, educates patients on financial obligations, collects payments, connects patients to financial advocacy resources, and updates patient demographics and insurance information, all while promoting service excellence. The ideal candidate has strong customer service skills and aims to ensure patients and family members have the desired UPMC Experience.

Requirements

• Completion of High School graduate or equivalent.
• 2 years' experience in healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred.
• Medical terminology knowledge, third party health care coverage experience and strong understanding of managed care regulations are preferred.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills.
• Excellent interpersonal, written and verbal communication skills are required.
• Initiative to work productively with minimal supervision.
• Able to work well under pressure.

Nice To Haves

• 2 years' experience in healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred.
• Medical terminology knowledge, third party health care coverage experience and strong understanding of managed care regulations are preferred.

Responsibilities

• Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
• Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.
• Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
• Confirm insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
• Counsel patients regarding insurance coverage and expected financial liability.
• Collect and record patient payments including co-payments, co-insurance, and deductibles on the day of service.
• Provide a warm greeting for all patients.
• Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.
• Incorporate acts of dignity and respect in daily interactions.
• Proper patient identification to start clinical record (utilizing biometrics if applicable).
• Facilitator of financial gatekeeping with clinical partners.
• Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
• Obtain or update necessary demographic and insurance related information.
• Work independently to perform a timely patient interview and registration for services at the bed side.
• Generate and complete all applicable forms and necessary communications.
• Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
• Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
• Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.

Benefits

• Casual employee has no set shift or number of hours, but is scheduled to work as needed.
• Minimum of 16 hours of availability monthly.
• Availability for a minimum of one weekend shift every 4 weeks.
• Availability must be provided in a minimum of 4-hour blocks.
• UPMC is an Equal Opportunity Employer/Disability/Veteran

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED