Emergency Department Patient Registration Representative
About The Position
Opportunities at Owensboro Health, in strategic partnership with Optum. Our team of talented people works to improve the health outcomes of the communities we serve. As an Optum employee, you will provide support to the Owensboro health account. They are a nonprofit system with over 200 providers at more than 20 locations, 3 outpatient facilities, a certified medical fitness facility, a surgical weight loss center and the Mitchell Memorial Cancer Center. We are continually searching for people like you to help us provide the most innovative health care services. Join a team that will make you feel valued and discover the meaning behind: Caring. Connecting. Growing together. This position is full-time (40 hours / week). Employees are required to any shift between the hours of 11:00pm - 7:30am including the flexibility to work overtime and weekends based on business need. Our office is located at Owensboro Regional Hospital, 1201 Pleasant Valley Rd, Owensboro, KY, 42303. We offer 6 weeks of paid on-the-job training: 2 weeks on - site (EMR training & 1:1 training) and an additional 4 weeks with mentor. The hours of the training will be aligned with your schedule. Training will be conducted on - site.
Requirements
- High School Diploma/GED
- 1+ years of customer service experience
- Ability to work any full-time shift between the hours of 11:00pm - 7:30am, including the flexibility to work overtime and weekends based on business need
- Must be 18 years of age or older
Nice To Haves
- 1+ years of related work experience, including data entry
- Experience in emergency department
- Working knowledge of medical office procedures and medical terminology
Responsibilities
- Greet patients
- Coordinate patient flow to reduce wait times
- Assist patients with intake processes
- Process walk-in patients and visitors
- Confirms eligibility and verifies insurance benefits
- Ensures all necessary demographic and billing information is obtained for patients and entered in the computer system timely and accurately
- May schedule appointment times using computerized scheduling programs
- Explains financial responsibilities for services received, payment options, and collection procedures to patients and / or parties responsible for payment
- Counsels patients regarding insurance benefits and recommends alternative sources of payment and / or financial assistance when appropriate
- Accepts payments and co - pays
- Communicates effectively with insurance companies, external agencies, patients, physicians, and team members
Benefits
- 6 weeks of paid on-the-job training
- Paid Time Off which you start to accrue with your first pay period
- 8 Paid Holidays
- Medical Plan options
- Health Spending Account
- Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability
- Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
