Emergency Department Patient Registration Representative

UnitedHealth Group•Owensboro, KY

4h•$16 - $29•Onsite

About The Position

Opportunities at Owensboro Health, in strategic partnership with Optum. Our team of talented people works to improve the health outcomes of the communities we serve. As an Optum employee, you will provide support to the Owensboro health account. They are a nonprofit system with over 200 providers at more than 20 locations, 3 outpatient facilities, a certified medical fitness facility, a surgical weight loss center and the Mitchell Memorial Cancer Center. We are continually searching for people like you to help us provide the most innovative health care services. Join a team that will make you feel valued and discover the meaning behind: Caring. Connecting. Growing together. This position is full-time (40 hours / week). Employees are required to shift between the hours of 11:00pm - 7:30am including the flexibility to work overtime and weekends based on business need. Our office is located at Owensboro Regional Hospital, 1201 Pleasant Valley Rd, Owensboro, KY, 42303. We offer 6 weeks of paid on-the-job training: 2 weeks on-site (EMR training & 1:1 training) and an additional 4 weeks with mentor. The hours of the training will be aligned with your schedule. Training will be conducted on - site. The pace is fast, so your ability to multi-task is essential. You should also enjoy working with people and have the communication skills necessary to build strong relationships with our customers. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Requirements

High School Diploma/GED
1+ years of customer service experience
Ability to work any full-time shift between the hours of 11:00pm - 7:30am, including the flexibility to work overtime and weekends based on business need
Must be 18 years of age OR older

Nice To Haves

1+ years of related work experience, including data entry
Experience in emergency department
Working knowledge of medical office procedures and medical terminology

Responsibilities

Greet patients
Coordinate patient flow to reduce wait times
Assist patients with intake processes
Process walk-in patients and visitors
Confirms eligibility and verifies insurance benefits
Ensures all necessary demographic and billing information is obtained for patients and entered in the computer system timely and accurately
May schedule appointment times using computerized scheduling programs
Explains financial responsibilities for services received, payment options, and collection procedures to patients and / or parties responsible for payment
Counsels’ patients regarding insurance benefits and recommends alternative sources of payment and / or financial assistance when appropriate
Accepts payments and co - pays
Communicate effectively with insurance companies, external agencies, patients, physicians, and team members