Emergency Department Patient Access Assistant Manager

Baptist Health • Montgomery, AL

1d • Onsite

About The Position

The Assistant Manager, Patient Access shall be responsible to supervise all Patient Access operations within the assigned area. This individual will work with team members, clinical staff, and senior management to promote accurate and efficient registration/financial clearance services. Additionally, the Assistant Manager is responsible to develop, coordinate, and administer comprehensive training modules specific to all elements of Patient Access services, including orienting all new hires. The Assistant Manager will provide training to address deficiencies defined through the quality improvement process. This individual will serve as a subject matter expert for all Patient Access systems assigned. Additionally, the Assistant Manager will support efforts to motivate staff to achieve high levels of customer satisfaction, and to meet departmental goals for patient satisfaction and financial performance. The Assistant Manager will be assigned reports, tasks and job duties as needed to support the department. This position may have additional duties assigned that are within scope of the role.

Requirements

• High School diploma or equivalent required.
• Excellent knowledge of MS Office and familiarity with relevant computer software.
• Strong team leadership skills.
• Strong organization, interpersonal, and customer relations skills.
• Must be able to meet strict deadlines.
• Strong analytical and problem-solving ability.
• Must be able to complete multiple tasks simultaneously.
• Ability to develop trust with leaders in the organizations.
• Strong written and oral communication skills.
• Proficient computer skills.
• Proven track record of successful performance.
• Ability to understand complex multifactor situations and bring appropriate solutions.
• Ability to work both independently and in a team environment.

Nice To Haves

• Degree in Health Care Management, Business, or related healthcare discipline preferred.
• Minimum 3 years’ experience in Patient Access or medical office preferred.
• Certified Healthcare Access Associate (CHAA) or Certified Patient Account Representative (CPAR) preferred.

Responsibilities

• Supervise all Patient Access operations within the assigned area.
• Work with team members, clinical staff, and senior management to promote accurate and efficient registration/financial clearance services.
• Develop, coordinate, and administer comprehensive training modules specific to all elements of Patient Access services, including orienting all new hires.
• Provide training to address deficiencies defined through the quality improvement process.
• Serve as a subject matter expert for all Patient Access systems assigned.
• Support efforts to motivate staff to achieve high levels of customer satisfaction, and to meet departmental goals for patient satisfaction and financial performance.
• Be assigned reports, tasks and job duties as needed to support the department.
• Perform additional duties assigned that are within scope of the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED