Emergency Department Ambassador - Emergency Services | Full Time

Singing River Health System•Gulfport, MS

9d•Onsite

About The Position

The Emergency Room Ambassador is an attentive employee focused on making a visit to the Emergency Department as comfortable as possible by engaging patient and family members to ensure communication and personal needs are met for the entirety of the visit. This individual will have the ability to influence the overall hospital experience by their interactions that include greeting, offering assistance, escorting/directing guests to their destination, rounding on patient care and waiting areas and providing information and assistance. The Emergency Room Ambassador is a dedicated, customer service minded, polite, helpful, and responsible. He/She must possess excellent communication and customer service skills; high energy and enthusiasm; and an ability to work well in busy, demanding situations while maintaining a high level of customer service; able to adapt communication and interaction to age-specific needs and high-stress situations. Expectation is for all performed duties to be in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees.

Requirements

High School diploma, or GED, required
Must have de-escalation training completed by the end of position orientation (90 days)
Must have appropriate level of de-escalation training
Must demonstrate keen mental faculties/assessment and decision making abilities
Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone
Must demonstrate strong written and verbal communication skills
Must possess emotional stability conducive to dealing with high stress levels
Must demonstrate ability to work under pressure and meet deadlines
Attention to detail and the ability to multi-task in complex situations is required
Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations
Must possess superior customer service skills and professional etiquette
Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word
Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages

Nice To Haves

Bilingual skills preferred
Clinical / Nursing / EMT background preferred
Previous work in a healthcare setting preferred
Previous customer service experience preferred

Responsibilities

Greeting, offering assistance, escorting/directing guests to their destination
Rounding on patient care and waiting areas
Providing information and assistance
Adapting communication and interaction to age-specific needs and high-stress situations