Emergency Department Access Representative-Full Time-Variable

Cape Fear Valley Health

2d • Onsite

About The Position

Registers all patients in the adult and pediatric emergency departments. Completes the registration process for emergency patients and direct admits sent to the emergency department. Collects patient liabilities upon discharge from the emergency department.

Requirements

• High school diploma or equivalent required
• 2 years insurance/clerical experience within a hospital or medical office setting preferred
• Knowledge of insurance and collection of payments preferred
• Knowledge of Microsoft Windows and basic functionality of personal computer
• Ability to type and perform data entry functions
• Excellent verbal and written communication skills
• Customer service skills to a variety of customers from different cultural and economic backgrounds preferred
• Critical thinking skills and ability to problem-solve and multi-task
• Ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System
• Ability to communicate orally, see, and hear to collect information
• Manual dexterity to operate office equipment
• Subject to eyestrain due to the many hours spent looking at a computer screen
• Sitting or standing in intervals for long periods of time
• Noise level is low to moderate
• Answers telephone calls, uses personal computer, and other business machines extensively
• Bends, reaches, pushes and pulls file drawers to file records and reports
• Ability to transport patients and assist with baggage
• Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds

Nice To Haves

• College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred

Responsibilities

• Registers emergency service patients in a fast-paced environment, creating patient accounts within (90) seconds of patient’s arrival
• Queries EAD and enters accurate patient demographics into the computer system to obtain the correct patient medical record number and account number
• Responsible for placing patient identification armbands on all Emergency Department patients after accounts are created to ensure patient safety
• Obtains all demographic, guarantor, and insurance information and accurately document information into the registration system
• Obtains a physician order to support services rendered for patients being placed in observation or admission status
• Performs insurance eligibility/benefit verification, utilizing an EDI transaction and documenting information within the appropriate registration system
• Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, and deposits at the point of discharge
• Provides timely and continual coverage of assigned work area in order to offer prompt patient service and be available for all clinical partners registration needs
• Other duties as assigned

Benefits

• For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process.
• At Cape Fear Valley Health, our goal is to improve the quality of every life we touch.
• Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED