Emergency Communications Supervisor (Dispatch)

Town of Vail•Vail, CO

3d•$36 - $54•Onsite

About The Position

The Town of Vail is seeking an Emergency Communications Supervisor to lead its dispatch team. This fast-paced and rewarding role is essential to public safety, involving the use of phone and radio systems in a high-energy environment to dispatch emergency services for 13 public safety agencies in Eagle County. The communications center operates 24/7/365, supporting county-wide Police, Fire, and EMS agencies. The supervisor is responsible for emergency dispatch communications and staff supervision via phone, radio, computer, and in person.

Requirements

Thorough knowledge of geographical and topographical features of the Town and surrounding area.
Thorough knowledge of the Town's and County infrastructures to include all transportation routes, buildings, and residential areas.
General knowledge of standard telecommunications equipment used in law enforcement or public safety settings.
General knowledge of public safety policies and procedures for responding to emergencies.
Ability to work all shifts, including nights, weekends, and holidays.
Ability to communicate precisely with high degree of accuracy and clarity.
Ability to deal with the public courteously but firmly under stressful conditions.
Ability to exercise sound judgment.
Calmness and emotional maturity under stressful conditions.
Ability to recognize potentially dangerous or hazardous situations based on verbal descriptions.
Ability to supervise and lead others.
Upper body mobility and finger dexterity sufficient to accomplish essential functions of position.
Requires any combination of education and experience equivalent to graduation from high school.
Two years experience in public safety telecommunications work.
Valid CCIC Operator Service Number (OSN).
EMD and CPR certifications.

Nice To Haves

APCO/NENA Certified Training Officer Certification preferred
Prefer supervisory experience.

Responsibilities

Supervises and directs dispatch team in the receiving, analyzing and dispersal of routine and emergency calls for service and emergency operations.
Serves as a leader in both the Communications Center and the Vail Police Department.
Responsible for maintaining the communication center schedule.
Prepares statistical analysis and all recorded records when necessary.
Demonstrates proficiency in computer applications and resource procurement.
Performs all activities, duties, challenges, and knowledge required of a Public Safety Communications Dispatcher.
Serve the citizens and guests of the Town of Vail by abiding by all Town of Vail core values.
Perform job in accordance with all Town of Vail safety practices.
Follow environmentally-friendly practices.
Other duties as assigned.