Emergency Communications Specialist Supervisor

Department of Public Safety • Augusta, GA

3d • $31 - $44

About The Position

Lights are flashing and sirens are blaring. There’s a crisis happening, and someone needs help. Enter the importance of emergency communications. A crucial role, acting as the liaison between emergency response and people in need of help. This position supervises employees who do this essential work for our communities. If you want to serve your community, help the public, and make an impact with your next job, the State of Maine wants to hear from you! Build your career with the Department of Public Safety!

Requirements

• Three (3) years of experience in emergency communications operations.
• Certification as a Maine State Police Terminal Operator.
• Certification as an Emergency Medical Dispatcher (inherent in this certification is completion of approved CPR training).
• Any selected candidate must be able to pass a fingerprint-based background check and a polygraph prior to employment.

Nice To Haves

• Preference will be given to applicants with previous supervisory experience and the following certifications - Certification as a METRO/NCIC Terminal Operator Certification
• Certification as an Emergency Medical Dispatcher (inherent in this certification is completion of approved CPR training).
• Certification as an Emergency Fire Dispatcher
• Certification as an Emergency Telecommunicator
• Certification as an NG-911 Certification as an EMD-Q
• Certification as an EFD-Q
• Certification as an APCO Supervisor
• Certification as an APCO Certified Terminal Operator
• Certification as an DPS Train The Trainer

Responsibilities

• Supervises operations of various telecommunications equipment (radio, computer, telephone, teletype, fax)
• Ensures the Regional Communications Center complies with departmental requirements and standards
• Identifies, corrects, and/or reports equipment failures, avoiding a lapse in communications
• Audits the Maine Law Enforcement Telecommunication System for appropriate usage, validation, and quality control
• Trains, mentors, and supervises staff, ensuring proficiency in assigned duties and understanding of work policies, procedures, and guidelines
• Prepares and certifies statewide emergency communications operators and dispatchers meet established standards and best practices
• Identifies individual training needs through performance management sessions
• Establishes work schedules and assigns work responsibilities
• Implements and complies with human resource laws, policies, procedures and practices as they relate to: AA/EEO, recruitment, employment, position classification, performance appraisals, training, discipline, contract administration, security protocols of agency information, security and confidentiality policies, and employee safety
• Develops and revises curriculum materials
• Coordinates training sessions
• Instructs classes at the Maine Criminal Justice Academy
• Preserves security of personnel, facilities, keys, and vehicles through employee log
• Manages filing of emergency communications reports and related materials
• Updates, purges, and records distribution of information, maintaining required records.
• Provides information regarding Maine Criminal Law, Motor Vehicle Law, permits, or refers caller to appropriate source in order to respond to public inquiry
• Testifies in court in order to verify log entries and conversations

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.09% for Confidential employees.
• State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees