EMERGENCY COMMUNICATIONS SPECIALIST

City of Amarillo•Amarillo, TX

6d•$23

About The Position

Under general supervision, this position is responsible for providing 24-hour emergency communications services. This entails receiving and evaluating incoming emergency and administrative phone calls for emergency services including but not limited to police, fire, animal management and emergency medical services (EMS), triaging and dispatching those requests for service to the appropriate responder.

Requirements

Requires a High School Diploma or equivalent and a minimum of one year of experience in a public safety dispatching environment.
Must be able to obtain and maintain the following licenses and certifications within a given time frame; TCIC/NCIC Full Access and TLETS training Priority Dispatch, Fire, Medical and Law Enforcement protocols.
Basic TCLEOSE certification, required.
Must pass a background investigation that includes fingerprinting.
Clear hearing test and drug screening.
Must have completed prior to full-time employment eligibility: FEMA IS-100.a, IS-700.b, IS-240.a TCLEOSE #1013 Basic Telecommunications CPR Health Care Provider ADA TDD/TTY Public Safety Telecommunications Best Practices for Missing and Abducted Children Stress Management
Valid Texas Driver’s License required.
Basic knowledge of Priority Dispatch, Fire, Medical and Law Enforcement protocols.
Ability to operate computers for data entry and word processing.
Ability to type a minimum of 35 words per minute.
Ability to operate highly technical computer applications, such as GIS or CAD.
Strong verbal and written communication skill.
Ability to operate small office equipment, including copy machines or multi-line telephone systems.

Responsibilities

Answers 911 and Administrative calls, gathering important information for citizens and responder safety.
Answers emergent calls and inputs and distributes the information to appropriate responders.
Answers non-emergent calls and input and distribute the information to appropriate responders.
Provides life-saving instructions over the phone, giving people an increased chance of survival during medical and traumatic emergencies.
Dispatches police officers to both emergent and non-emergent calls as needed.
Dispatches Animal Control as needed.
Performs criminal history checks on subjects, per officers’ request, confirming and faxing warrants when needed.
Runs people, places and property through NCIC, per officers’ request.
Accurately enter people, property, and vehicles as missing/stolen in NCIC.
Updates responders via radio and computer.
Research previous calls and events to provide information, such as previous visits to specific locations and supplemental address/person data in order to assist current responders, maintaining their safety.
Contacts outside agencies and departments for follow-up or assistance as needed.
Enters and documents reported wrecker service in the tow log in a timely manner
Trains new employees on dispatching position.
Serve on committees and attend meetings for policy and procedures, working with the responding agencies, and the mentorship program for new employees.
Performs other job-related duties as assigned.