Emergency Communications Specialist- EMS LifeEvac

VCU Health • Richmond, VA

6d

About The Position

VCU Health’s LifeEvac is an extension and representation of our academic medical center, which provides the highest standard of care in the region across all medical specialties. Through air and ground support, we transfer patients from the scene of accidents and other medical facilities to VCU Medical Center, with paramedics and nurses who begin advanced, specialized treatment while en route. The Emergency Communication Specialist is one of the first points of contact for patients, prospective patients, discharge planners, insurance companies/brokers, physicians, facilities, 911 dispatch centers, and other Emergency Medical Services (EMS) agencies and is a central link in the safe transfer and transport of patients. This position is primarily responsible for emergency flight operations for VCUHS air medical teams, which includes call intake for scene responses and inter-facility flights, dispatching the flight team, flight following, and coordinating helicopter operations with landing zone coordinators, security/police officers, at sending and receiving facilities. When not actively working through flight requests, the Emergency Communication Specialist is responsible for taking emergency and non-emergency ground, ambulance transport requests.

Requirements

• Emergency Medical Technician Basic (EMT-B) Licensure or Emergency Medical Dispatch (EMD) Certification, or Registration Requirements for continued employment: Maintained EMT-B certification
• CPR Certified
• Flight Communicator Course (sponsored by the International Association of Medical Transport Communication Specialists) is required within 2 years of hire.
• Minimum of one year of active emergency medical services (EMS) experience or 911 dispatch experience.
• High school graduate or GED
• Must demonstrate sustained proficiency in multi-tasking and effective communication skills focused on customer service.

Nice To Haves

• Two (2) yeas of active EMS or communications center experience.
• Emergency Medical Dispatch Certification (EMD)

Responsibilities

• Call intake for scene responses and inter-facility flights
• Dispatching the flight team
• Flight following
• Coordinating helicopter operations with landing zone coordinators, security/police officers, at sending and receiving facilities
• Taking emergency and non-emergency ground, ambulance transport requests
• Provides oversight of ground ambulance operations in the Communications Center and assumes responsibility for overall performance of the shift

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED