Emergency Communications Operator I (ECO I)

Bernalillo County•Albuquerque, NM

11d•Onsite

About The Position

The Emergency Communications Operator I, under direct supervision, answers emergency (9-1-1) and non-emergency calls, dispatches law enforcement, fire, rescue, support service units, and provide emergency medical and fire pre-arrival instructions. Provides and updates responding emergency personnel with current information. Worker will be required to work various days, shifts, holidays, and overtime. Work is highly sensitive requiring precise information to be communicated in an accurate and concise manner in accordance with public safety emergency communications standards; procedures; laws and ordinances.

Requirements

High school diploma or GED.
One (1) year related experience including data entry, computer applications and/or telephone communications. OR six (6) months of experience in emergency communications/radio dispatching.
Ability to type at 40 wpm.
Ability to learn Federal Communications Commission regulations pertaining to proper radio procedure and discipline.
Ability to perform duties under stress.
Must be able to communicate precisely and clearly in oral and written English.
Ability to interact effectively and professionally with the public, supervisors, responders and co-workers.
Ability to learn and use radio/CAD codes and operate communications center equipment.
Ability to learn the County's general geographic area.
Ability to interact effectively and understand communications on Telephone Device for the Deaf (TDD) phone.
Any equivalent combination of related education and/or experience may be considered for the above requirements.
Successful completion of a post-offer employment medical examination and background investigation.
Adherence to all County safety guidelines.
Complete all FEMA training(s) assigned to this position.
Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.
Complete required supervisor training, if applicable.
Must not have a felony conviction.
Must not have a DWI conviction within the past three (3) years.
Perform the duties and responsibilities of the Emergency Communications Operator position in accordance with safety policies, procedures, and guidelines.
WITHIN ONE (1) YEAR FROM DATE OF HIRE, employee must successfully complete the following in good standing: 1) Department's ECO Training Program; and 2) NM Department of Public Safety Telecommunicator Academy in Santa Fe.
WITHIN ONE (1) YEAR FROM DATE OF HIRE, employee must obtain the following certifications and maintain certifications thereafter: 1) New Mexico State Public Safety Telecommunicator; 2) New Mexico State Emergency Medical Dispatch, (EMD); 3) American Heart Association, (AHA) Cardiopulmonary Resuscitation, (CPR); 4) NM State NCIC Full Access Terminal Operator Level; and 5) Federal Emergency Management Association, (FEMA) – IS-100, IS-200, and IS-700 courses.
Comply with attendance policy and procedures which include but are not limited to report to work on time and maintain regularly scheduled attendance.
Work shift work, overtime, holidays, and weekends when scheduled outside of regular schedule.

Nice To Haves

Prior emergency communications operator experience preferred.

Responsibilities

Receives and responds to recorded emergencies (9-1-1) and non-emergency incoming calls in a concise, timely, and accurate manner in accordance with applicable protocols and standards.
Dispatches units in response to emergency and non-emergency calls for service for law enforcement, fire, and Emergency Medical Services (EMS) in a concise, timely, and accurate manner in accordance with applicable protocols and standards.
Enters and maintains accurate records of the location and statuses of all field units in accordance with applicable standards and protocols.
Responds to and assists callers with pre-arrival instructions as prescribed in Emergency Medical Services (EMS) and Emergency Fire Dispatch (EFD) procedures and departmental protocols.
Accesses information systems such as National Crime Information Center (NCIC), National Law Enforcement Telecommunications System (NLETS), New Mexico Law Enforcement Telecommunications System (NMLETS), Warrants Information Tracking System (WITS), Computer Aided Dispatching (CAD), and New Mexico Department of Motor Vehicle (NMDMV) files in accordance with procedures and protocols.
Provides units with database information in a timely, accurate, and concise manner.
Provides general information as requested by the public in a timely, accurate, and concise manner.
When assigned, works with other team members in an effective collaborative manner.