Emergency Communications Operator I- Police

City of Grand Rapids•Police Department 1 Monroe Center St NW Grand Rapids, MI

5d•$31•Onsite

About The Position

The purpose of this job is to manage 9-1-1 emergency and non-emergency calls for service from the public requesting police, fire, or medical assistance. The work includes gathering, classifying, and supplementing essential information from the caller and entering it into the Computer Aided Dispatch (CAD) system. Dispatching police officers to calls for service and providing support to responders in the field. Maintaining and processing queries, departmental records, and communications using the Law Enforcement Information Network (LEIN) and National Crime Information Center (NCIC) systems. The standard work schedule consists of three 12-hour shifts and one six-hour shift per week with a two-week rotation and every other weekend off. As a 24/7/365 operation, the position requires work on various shifts, weekends, and holidays, as well as mandatory overtime on days off and in conjunction with regular shifts, as assigned. After successful completion of required training, employees will test for promotion to the Emergency Communications Operator II position with a salary range of $57,010 to $80,270. Starting pay up to $31.15 hourly for candidates with 3+years of relevant experience.

Requirements

High school diploma or equivalent
No related work experience
Any equivalent combination of training and experience
Knowledge of: Modern office procedures, methods, and computer equipment
Knowledge of: Personal computers and associated software
Skill in: Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
Skill in: Performing a variety of duties, often changing from one task to another of a different nature
Skill in: Interpreting maps
Skill in: Keyboard entry and record-keeping
Skill in: Effective oral and written communication
Ability to: Meet schedules and deadlines of the work
Ability to: Perform multiple tasks simultaneously
Ability to: Understand and carry out oral and written directions
Ability to: Accurately organize and maintain paper documents and electronic files
Ability to: Pay attention to detail, stay calm, and manage stress in emergency situations
Ability to: Maintain the confidentiality of information and professional boundaries
Ability to: Operate a multi-screen console connected to 9-1-1 telephone equipment, Computer Aided Dispatch (CAD), and communications equipment and recording devices
Ability to: Keep records and operate a data entry device at a proficient rate of speed
Ability to: Think clearly and act quickly in emergency situations.
Ability to: Wear communications headgear for extended periods of time
Ability to: Memorize industry specific vocabulary and codes
Ability to: Obtain NIMS ICS 100, 200, 700, and 800 certifications
Ability to: Perform duties from the Emergency Operations Center (EOC) or Mobile Command Post as required

Nice To Haves

3+ years of relevant experience

Responsibilities

Processes requests for assistance from the public and dispatches calls for service to appropriate units and maintains status of emergency responders using Computer Aided Dispatch (CAD) system and radio system.
Obtains and verifies incident information from callers through verbal, text, and telecommunications device for the deaf (TDD) conversations in accordance with established protocols, utilizing 9-1-1 telephone equipment, Computer Aided Dispatch (CAD), and Geographical Information System (GIS) mapping systems.
Accesses and maintains information from Law Enforcement Information Network (LEIN) and National Crime Information Center (NCIC) systems
Monitors assigned channels and communicates with emergency responders using two-way radio equipment
Maintains records and prepares reports
Performs related work as required

Benefits

Medical, Dental, and Vision starting on Day 1
6% employee 401a contribution with employer matching (6% or 7% based on bargaining unit)
Employee & Employer contributions to Retiree Health Savings Account
Voluntary benefits such as term life insurance, flexible spending accounts, accidental insurance, disability insurance, and deferred compensation plan options
Twelve Paid Holidays
Paid Vacation and Sick Time
Paid Parking (if applicable)
Employee Home Ownership Incentive
Tuition Reimbursement and professional development opportunities
Paid Parental Leave
Employee Assistance Program with free mental health counseling
Comprehensive Wellness program with a health and wellness incentive
Employee Discounts and Perks