Emergency Center Technician

Advocate Health • Macon, GA

4d • $21 - $31 • Onsite

About The Position

The Emergency Center Technician provides physical and clinical support to patients in the pediatric emergency department, following AHN and unit standards. The role includes assisting with personal care, monitoring, procedures, patient movement, admissions and discharges, and maintaining a safe, clean care environment. The technician communicates patient concerns to nurses, supports patients and families, and collaborates with the health care team while maintaining confidentiality and professional conduct.

The position also performs designated complex-care and emergency-department functions, including glucose monitoring, respiratory care, dressing changes, equipment setup, decontamination, drug screening, EKGs, venipuncture, trauma response support, and helicopter transport safety. As assigned, the technician may perform medical receptionist and communication specialist functions, including order entry, medical-record handling, reception, and support of patient throughput.

The role includes maintaining supplies and equipment, participating in quality improvement and unit activities, maintaining competencies, and supporting unit quality outcomes. The schedule details state 7 a.m.–7 p.m. and three 12-hour shifts; the posting also lists 40 hours per week and separately describes the schedule as 36 hours per week.

Requirements

• High school diploma or GED.
• Maintain required job competencies and comply with unit-specific job expectations.
• Ability to walk, stand, bend, stoop, sit, reach, squat, kneel, and change positions rapidly.
• Visual near and distance acuity and verbal ability to communicate in person and by phone or radio.
• Ability to assist coworkers with transfers and transport patients, supplies, or equipment using proper body mechanics.
• Functional range of motion of the cervical, thoracic, and lumbar spine and upper and lower extremities; grip strength of 60–80 pounds as specified for the job class.
• Ability to lift 25–60 pounds and carry 25–50 pounds, as specified for the job class.
• Ability to tolerate high noise levels, busy atmospheres, and noxious odors.

Nice To Haves

• Certified Nursing Assistant (CNA) certification, license, or registration.
• Experience caring for patients and interacting with the public.

Responsibilities

• Provide patient personal care, including bathing, oral hygiene, perineal care, linen changes, and hair care.
• Provide pre- and post-operative or procedure care, post-mortem care, and care for patients in restraints or with infectious diseases or latex allergies.
• Place electrodes for cardiac, respiratory, or fetal monitoring as appropriate.
• Assist patients with ambulation, exercise, positioning, transfers, and transportation by wheelchair, stretcher, or bed.
• Follow skin-care protocols and assist with preventing patient falls.
• Record intake and output, vital signs, weights, and other monitoring information, including computerized charting; promptly notify a nurse of abnormal findings or patient concerns.
• Maintain a clean, safe, and comfortable patient environment, including handling body fluids and cleaning equipment between patients.
• Use proper body mechanics and appropriate lifting techniques and resources.
• Perform fingerstick glucose monitoring and quality-control checks.
• Assist with admission, transfer, and discharge processes; explain the physical environment and communication devices; document required information; manage patient belongings; remove unused equipment and supplies; and use bed tracking as part of discharge or transfer.
• Communicate patient and family issues in a timely and appropriate manner; establish therapeutic relationships; follow lines of authority; maintain confidentiality; and use conflict-resolution skills.
• Apply time management, prioritization, teamwork, problem-solving, critical-thinking, organization, and timely-response skills.
• Maintain patient-area organization; restock supplies; report broken, malfunctioning, or missing equipment; ensure appropriate charges; and properly handle, store, clean, and maintain equipment and supplies.
• Participate in quality assurance and performance-improvement activities, unit meetings, and required competency maintenance; stay informed about policy and procedure changes and comply with unit expectations.
• Complete preceptor training and serve in a preceptor role when required.
• Provide respiratory care, including tracheostomy care and suctioning; perform dressing changes; monitor drainage tubes and levels and report deviations; and set up equipment for procedures.
• Complete and maintain decontamination training, CPR training as defined by the unit, and CPI training.
• Perform workers’ compensation drug screens when requested by an employer.
• Follow helicopter safety procedures and assist with patient transport to and from the helipad.
• Participate in trauma response by assisting with patient care, retrieving blood products from the blood bank, and collecting evidence using chain-of-custody procedures.
• Assist registered nurses with restraints and monitoring; perform 12-lead EKGs and venipuncture or phlebotomy.
• When assigned, enter and verify orders, maintain medical records in accordance with HIPAA, scan emergency-center records, serve as a reception and communications hub, maintain the central station and designated equipment, support patient throughput, and obtain patient-care supplies and materials.
• Help the unit achieve quality scores meeting or exceeding hospital or national averages for nurse-sensitive indicators such as skin breakdown and falls.
• Demonstrate professional growth, accountability, commitment to coworkers, and the organization’s cultural commitments.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for eligible shifts or on-call work, incentive pay for select positions, and the opportunity for annual performance-based increases.
• Career development programs and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED